Technical Support Administrator
Job in
Greater London, London, Greater London, W1B, England, UK
Listed on 2026-06-26
Listing for:
Gillespie And Partners Ltd
Full Time
position Listed on 2026-06-26
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, Technical Support, HelpDesk/Support
Job Description & How to Apply Below
The position is with prestigious US Asset Manager who is looking to add a Technical Support Administrator to support their office in London.
Technical Support Administrator to provide hands‑on support in a production environment. Candidates should be able to leverage technical knowledge and critical thinking skills to resolve IT support issues.
Responsibilities- Provide a single point of contact for end-users to receive technical support and maintenance within the organization’s desktop computing environment
- Install, diagnose, repair, maintain and upgrade desktop hardware, software and related equipment to ensure optimal performance
- Troubleshoot problems in a timely and accurate fashion
- Support the Sr Infrastructure Engineer on firm‑wide technical initiatives
- Providing quality support services requiring the ability to handle various problems with expertise and exceptional judgment while working with end-users
- Support of desktop technology and desktop applications in Windows environments
- Troubleshooting Microsoft Windows OS, Microsoft Office Suite, mobile devices, printers and other applications
- Take ownership of supporting IT systems, post‑implementation
- 2+ years of progressive technical support experience required
- Experience supporting end‑user technologies (i.e. Phones, iPads, Android based phones)
- Understanding of Active Directory and group policies
- Knowledge of Windows 2012, Active Directory, VMWare, O365
- Strong communication and customer service skills across all levels of an organization.
- Strong analytical and problem‑solving skills are a must as well as the ability to work well independently.
- Demonstrated ability to work independently and exercise strong technical and business judgment in mission‑critical IT support functions
- Strong diagnostic/troubleshooting skills
- Proven ability to quickly learn a wide range of technologies
- Understanding of cyber security frameworks and guideline
- Experience in working in a hedge fund, private equity or investment management firm is a plus
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