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ITSM Platform Engineer – Freshservice & ESM Specialist
Job in
Greater London, London, Greater London, W1B, England, UK
Listed on 2026-06-26
Listing for:
FirstGroup Internal
Full Time
position Listed on 2026-06-26
Job specializations:
-
IT/Tech
IT Support
Job Description & How to Apply Below
First Group Internal is looking for an ITSM Platform Engineer in Greater London. You will support the Fresh service ITSM platform, managing support tickets, configurations, and workflows to optimize service delivery.
The ideal candidate will have hands-on experience with ITSM platforms, preferably Fresh service, and a strong grasp of ITIL best practices. The role includes maintaining platform stability, overseeing incidents, and driving adoption of new features and enhancements.
Benefits include 25 days holiday, travel offers, shopping discounts, and employee assistance services.
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