Technical Account Manager; SIEM, Security Analytics, Dutch Speaker

"Responsibilities

• The TAM is a technical subject matter expert focused on our customers’ success
• As an advocate you will usher customers through the maturity journey, use your technical expertise to solve issues, and help our customers achieve their security operations and threat intelligence goals
• By using your knowledge of CTI and Sec Ops, you’ll provide technical advice to ensure customers use the technology effectively
• You will have an intimate knowledge of your customer’s environment, have a robust knowledge of the Anomali Platform, and understand the opportunities and challenges our customers face
• You will monitor usage, create custom dashboards, make best practice recommendations, prove ROI and value, and build reference accounts
• The TAM is instrumental in providing feedback and insight to our internal technical teams for emerging needs, continuous improvement, and undiscovered opportunities
• Serve as an Anomali Platform power user; help our customers achieve success with the technology
• Build strong customer relationships, especially with key customer stakeholders
• Address customer’s technical requests; proactively identify and resolve issues
• Provide advice, guidance, and technical know-how to ensure successful usage and adoption
• Manage customer expectations while holding them accountable
• Be your customer’s advocate and internal champion
• Promote advocacy
• Track key account metrics; communicate progress to internal and external stakeholders
• Engage with the Onboarding Engineers to ensure a smooth transition
• Engage with Technical Support to ensure speedy resolution of customer issues
• Engage with Engineering to resolve customer reported issues
• Partner with Sales to ensure an exceptional customer experience
• Engage with Product Management to promote customer feature requests

• Prescription drug coverage
• Quarterly events with your geographic team
• Medical, dental, and vision insurance
• Short-term and long-term disability
• Life insurance (2x annual salary)
• Accidental death & dismemberment (AD&D) coverage
• Gym reimbursement
• Access to mental health apps and Employee Assistance Programs (EAP)
• Wellness initiatives including walking challenges
• 401(k) retirement plan with company matching and pension
• Competitive compensation packages
• Equity grants for eligible employees
• Medical and dependent care Flexible Spending Accounts (FSA)
• Paid holidays observed according to local country calendars
• Unlimited flexible time off (FTO) for U.S. employees
• Country-specific time off policies for international team members
• Office lunch and refreshments provided at headquarters
• Education and training Program
• Buddy Program for new hires
• Lunch and learn sessions across teams and topics

We are looking for a dedicated, ambitious, curious and self-driven, multi-lingual Technical Account Manager (TAM) to join the EMEA Customer Success team. You will bring a combination of technical expertise and customer relationship skills to the table and be comfortable flexing in either direction as the situation requires.

• Professional fluency in Dutch and English are required. Additional regional language skills like German, French or others are preferred.
• Bachelor’s degree in Computer Science, Engineering, or a related field. Additional 3 years of relevant experience considered in lieu of degree.
• Proven experience (5+ years) in a technical customer success, solutions engineering, sales engineering, or similar role, preferably in a SaaS or technology company with experience in cybersecurity technologies and architectures including coverage areas: SOAR, SIEM, Firewalls, EDR/XDR, Security Controls & Logs.
• Critical thinker with problem‑solving skills; enjoys solving technical and challenging issues.
• Experience in using Gainsight, Sales Force, and JIRA preferred.
• Strong grasp of general networking concepts and proficiency with various Operating Systems; proficiency with relevant log telemetry (network, Identity, etc).
• Significant experience working in enterprise accounts, Sec Ops, and Threat Intel.
• Customer‑first attitude; a listener who is customer‑oriented and attentive to their needs.
• Willing to travel up to 25% of the time.
• Experience in managing multiple stakeholders and projects as a lead and team player.
• Expertise with at least one SIEM product (Splunk, QRadar, Arcsight, etc).
• Exceptional communication, presentation, and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical audiences.
• Works well under pressure with a high tempo of operations.
• Located in and authorized to work in the UK.