Global L&D Transformation Senior Manager

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

BCG’s Learning & Development (L&D) function is undergoing a significant transformation to support the firm’s 2030 strategy and future growth. We are redesigning our operating model, evolving our Learning Management System (LMS), and expanding the role of shared services to create a more scalable, consistent, data-informed, and learner-centric L&D ecosystem.

As a Global L&D Transformation Senior Manager - Operations, you will play a key role in shaping and delivering this transformation. Acting as a connector, orchestrator, and change leader, you will work across global teams, functions, systems, and stakeholders to translate strategic priorities into practical, executable transformation initiatives.

You will lead process redesign efforts, support the evolution of our operating model and shared services organization, and help ensure our future LMS and supporting processes enable a simpler, more effective experience for learners, administrators, and business stakeholders.

Working closely with senior L&D leaders, process owners, product teams, IT, vendors, and shared services teams, you will drive alignment across multiple work streams, manage dependencies and risks, facilitate decision-making, and ensure transformation initiatives remain aligned with the overall strategic direction.

The role requires a combination of strategic thinking, operational excellence, stakeholder influence, and hands-on execution to help build a future-ready global L&D organization.

Key Responsibilities:

• Own and drive L&D operations transformation initiatives

• Lead and support strategic L&D transformation initiatives across learning operations, service delivery, operating model, and technology.

• Redesign and simplify key L&D processes, leveraging future LMS capabilities and shared service delivery models.

• Assess current-state processes and operating models and define scalable future-state solutions.

• Facilitate workshops and working sessions to challenge existing ways of working, evaluate alternatives, and build stakeholder alignment.

• Drive standardization, simplification, and continuous improvement across teams, regions, and learning cohorts.

• Balance collaboration with decisiveness, influencing senior stakeholders and teams alike while consistently reinforcing the agreed direction and preventing fragmentation

Operating Model & Shared Services Transformation

• Support the evolution and expansion of L&D shared services and centralized delivery capabilities.

• Identify opportunities to centralize, streamline, and optimize processes and responsibilities across the organization.

• Partner with operational leaders to implement new ways of working, governance models, and service delivery approaches.

• Help establish sustainable operating models that balance efficiency, quality, consistency, and stakeholder experience.

Transformation Program Management

• Coordinate activities across multiple interconnected transformation work streams.

• Manage plans, dependencies, milestones, risks, decisions, and stakeholder communications.

• Drive governance and reporting processes, ensuring transparency, alignment, and execution discipline.

• Prepare executive-level presentations, decision papers, Steering Committee materials, and transformation updates.

• Ensure actions, decisions, and commitments are tracked and delivered.

Change & Stakeholder Management

• Act as the bridge between business stakeholders, shared services teams, technology teams, Product Owners, and external vendors.

• Translate strategic objectives and business needs into actionable requirements and transformation outcomes.

• Support prioritization and decision-making by clearly articulating options, trade-offs, impacts, and recommendations.

• Drive stakeholder engagement, organizational readiness, and adoption of new processes, systems, and ways of working.

• Develop clear transformation narratives and communications tailored to different audiences.

Insights, Measurement & Continuous Improvement

• Use operational metrics, learner insights, and data to inform decisions and prioritize improvements.

• Define and monitor success measures for…