IT Support Engineer

At Reds
10, we are redefining construction for the modern world.

We design, build and deliver buildings — from homes and schools to hospitals and essential infrastructure. With five factories and offices in London, Leeds, Slough and Driffield, our modern approach to construction helps us to build faster, more efficiently, and more sustainably.

We are looking for a proactive and customer-focused IT Support Engineer to join our IT Operations team. Reporting to the Head of IT Operations you will act as a first point of contact for all technology support across our offices, factory, and site locations, ensuring a smooth and reliable IT experience for all users.

This is a hands‑on role suited to someone who enjoys problem‑solving, thrives in a fast‑paced environment, and is keen to develop their technical skills across modern cloud technologies.

• Act as a first point of contact for IT support requests across the Reds
  10 Group
• Manage and resolve helpdesk tickets, including triaging, prioritising, and escalating issues
• Provide in‑person, remote, and deskside support for hardware, software, and connectivity issues
• Maintain clear and professional communication with users throughout issue resolution

• Set up, configure and deploy laptops and devices for new starters
• Support joiners, movers, and leavers processes (onboarding/offboarding)
• Maintain accurate records within the IT asset register
• Perform routine maintenance, updates, and patching across devices

• Support Microsoft 365 applications (Outlook, Teams, SharePoint, One Drive)
• Manage user accounts and access via Azure Entra
• Assist with software installation, licensing, and troubleshooting
• Provide support for office network and connectivity issues

• Assist the Head of IT Operations with IT projects and infrastructure tasks
• Support and develop skills in Azure environment build and management
• Contribute to IT documentation and knowledge base articles
• Assist with security and compliance initiatives, including ISO 27001 activities

• Experience in an IT support or helpdesk role
• Strong knowledge of Microsoft 365 (Outlook, Teams, SharePoint, One Drive)
• Exposure to Azure Entra  Active Directory
• Solid troubleshooting skills across hardware, software, and connectivity
• Excellent communication skills – able to explain technical issues clearly to non‑technical users
• Strong organisational skills with the ability to manage a ticket queue independently
• A genuine interest in IT and a desire to continuously learn and develop
• A customer‑first mindset with a high standard of service delivery

• Opportunity to work across diverse environments (office, factory, and site)
• Exposure to modern cloud technologies, including Azure
• Involvement in IT projects and infrastructure development
• Supportive team environment with opportunities for growth and learning

Please note that this role will require Baseline Personnel Security Standard (BPSS) Security Check as part of our recruitment process.