Engagement Manager

As an Engagement Manager with Expedia Group’s Travel Partnerships and Advertising team, you will provide technical leadership for our partner integration ecosystem, ensuring seamless API adoption and high-quality partner experiences.

• Lead end‑to‑end configurations and setups for strategic activity partners – Direct Connects, Point of Sale, and Private Label Solutions.
• Serve as a functional specialist for connectivity transactions and Expedia Group APIs.
• Investigate and resolve high‑priority technical issues using tools such as Splunk and SQL.
• Collaborate with Integration Engineers, Product Managers, and Partner Solutions teams to solve technical challenges during API adoption.
• Test and validate partner performance, identify root causes, and recommend enhancements.
• Provide partners with best‑practice guidance to ensure successful integrations.
• Document procedures and manage technical inquiries for knowledge sharing.
• Champion process improvements, tooling enhancements, and automation initiatives to reduce time‑to‑live and service costs.
• Coordinate cross‑team initiatives, align with business goals, and meet stakeholder expectations.
• Monitor risks and contribute to mitigation planning.
• Communicate effectively across technical and non‑technical stakeholders with clear, concise written and verbal updates.
• Support product development and process improvements by gathering and analyzing functional feedback.

• 4–6 years of experience in a technical or integration support role.
• Background in engineering, computer science, or a related technical/quantitative field.
• Proficiency in SQL and Excel for data analysis and reporting.

• Experience with Kibana, Postman, and Splunk.
• Strong understanding of REST APIs, system integration, and internet protocols.
• Ability to read and interpret XML and JSON messages.
• Knowledge of air‑industry standards and norms.
• Familiarity with GDS systems – Amadeus preferred, but Travelport and Sabre also acceptable.

• Strong troubleshooting and investigative skills.
• Clear and effective communication across technical and non‑technical teams.
• Attention to detail and critical thinking for resolving complex issues.

• Experience with Salesforce and GraphQL.
• Familiarity with monitoring connectivity or partner escalations.
• Previous experience in the travel or B2B tech industry.

Expedia Group is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability, or age.