Desktop Support Analyst – Bank

Desktop Support Analyst – Bank in the City London

Our Client is an International Bank with its European Head Office based in the City London.

The Support team operates a rota to cover core hours from 7.30 am to 6.00 pm Monday to Friday.

You will provide Desktop Support to around 130 users across several European countries with the bulk in the City London.

Responsibilities include:

• Hardware builds for PCs and servers, software installations and upgrades.
• Login permissions and training users on software usage.
• Documenting and following up on all issues and problems raised by users to ensure resolution within the support team.
• Work with a range of Cisco and Microsoft platforms.

• In‑depth knowledge of Cisco (firewalls, switches, routing protocols, multi‑layer switches and routers including the 6500 series).
• Cisco certifications, ideally CCNP and CSM.
• VLAN segregation and centralised authentication services (AAA).
• Security tools:
  McAfee HIPS, Trend Micro, McAfee IPS, Safe Net Ethernet Encryptor, RADIUS / RSA, Tripwire.
• Knowledge of Cisco, Palo Alto, Juniper.
• Understanding of VLAN segregation, DMZ, VSS, failover, OSPF, high availability.
• Security certifications (advantageous).

This is a permanent role with a salary range of £45,000 – £50,000.