Senior IT Service Desk Analyst

Location: Greater London

## Senior IT Service Desk Analyst Apply locations:
London, United Kingdom time type:
Full time posted on:
Posted 12 Days Agojob requisition :
R-100214
** About Realty Income
** Realty Income (NYSE: O), an S&P 500 company, is a real estate partner to the world's leading companies. Founded in 1969, we invest in diversified commercial real estate and have a portfolio of 15,600 properties in all 50 U.S. states, the UK and six other countries in Europe, with a gross book value $58bn. We are known as "The Monthly Dividend Company” and have a mission to deliver stockholders dependable monthly dividends that grow over time.

Since our founding, we have declared 656 consecutive monthly dividends and are a member of the S&P 500 Dividend Aristocrats index, having increased our dividend for the last 30 consecutive years.

You will be joining one of the largest Real Estate Investment Trusts in the world as we rapidly expand into the UK and European markets, including moving into new offices at 3 St. James’s Square.

The European portfolio, including the UK, has experienced consistent growth quarter-on-quarter since our first international acquisition, a £429m 12-property portfolio from Sainsbury’s in 2019. In just five years the portfolio now includes investments of over $11bn, and 483 distinct properties.

As part of this growth story, you will work with the latest technology to improve our current processes. This opportunity will empower your career, allowing you to take on additional responsibility and challenges, whilst developing and broadening your experience and technical skillsets; with dynamic opportunities for career growth as the company expands.
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* Position Overview:

** Reporting to the Associate Director of European IT, the Senior IT Service Desk Analyst provides end user support while playing a key role across the Infrastructure and IT Operations functions. The role supports end users, maintains workstations, installs and supports hardware and software, delivers user training, and ensures accurate documentation and ticket management within Service Now.

The role is responsible for software and hardware asset management and lifecycle planning, task automation using endpoint management, configuration, and scripting tools, and the administration of user accounts, groups, and licensing across enterprise identity and productivity platforms. This includes mobile device configuration and management, supporting vulnerability and patch management activities by coordinating remediation, tracking compliance, and ensuring timely updates in line with IT and Security policies.

This is an office based role, Monday to Friday, with working hours of 10:00am – 7:00pm (UK time) to support collaboration with US teams and ensure effective ticket handover, escalation, and operational continuity across time zones.
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* Key Responsibilities:

*** Work globally with the IT Service Desk team to respond to and resolve tickets in accordance with the company's SLAs.
* Provide primary support to end-users, maintain regular communication throughout the ticket lifecycle, and document resolutions through Service Now.
* Provide effective IT support, including out-of-hours support in critical incidents and participation in on-call support.
* Troubleshoot hardware and software issues both remotely and in person.
* Work with third-party vendors as necessary to provide a technical resolution - Liaise with 3rd parties, i.e. vendors. Manage the company’s mobile phone devices.
* Collaborate with People Success to streamline employee transitions, including efficient onboarding, IT setup, credentialing, and secure offboarding processes.
* Assist with the standard installation of our corporate operating systems. Ensure successful deployment of laptops, both remote and physical.
* Work within the security and compliance requirements guidelines, including GDPR and CPRA.
* Proactively identify and address technical issues with the IT team.
* Create, update, and maintain IT end-user documentation in Confluence.
* Maintain asset inventory, including regular physical stock checks.
* Perform IT storage room maintenance, which consists of recycling hardware and ensuring the…