Global Application Support Manager - SaaS, Incident & CSAT
Job in
Greater London, London, Greater London, W1B, England, UK
Listed on 2026-06-27
Listing for:
UnderwriteMe
Full Time
position Listed on 2026-06-27
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, IT Project Manager, Technical Support
Job Description & How to Apply Below
Underwrite Me is looking for an Application Support Manager to lead its global support team across Protection and Decision platform products. This role involves managing ticket prioritization, incident resolution, and coaching engineers to improve customer satisfaction metrics.
The ideal candidate will have a strong operational mindset, at least 5 years of relevant experience, and technical skills in managing service tools like Jira. The company provides a range of benefits including 25 days annual leave, comprehensive healthcare, and enhanced parental leave.
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