M365 Engineer

Role Overview

The M365 Engineer will provide technical support and troubleshooting for hardware, software, and network issues, serving as the first point of contact for IT-related issues. The role will work closely with internal teams to maintain high levels of service and support across the business.

Provide first-line and second-line support for hardware, software, and network issues, diagnose and resolve problems, log and prioritize multiple open issues, and ensure incidents are resolved within Service Level Agreements (SLAs).

This role is ideal for someone who thrives in a fast-paced environment, enjoys solving problems, and values direct interaction with users. The M365 Engineer will work closely with managers, system admins, and other departments, and will be responsible for championing IT security policies and flagging potential threats.

• Proven experience in a helpdesk or technical support role
• Microsoft 365 Certified:
  Administrator Expert (MS-102) certification
• Strong knowledge of Windows OS, Microsoft Office Suite, Active Directory/Entra , Microsoft Intune, Microsoft Defender, Microsoft Purview and common business applications
• Familiarity with Exchange Online, SharePoint Online, SSO applications, Autopilot/Pre-provision technologies, Cloud printing and basic networking concepts
• Experience with ticketing systems (e.g. Service Now, Jira, Zendesk)
• Exposure to IT asset management and remote support tools
• Relevant certifications (e.g., CompTIA A+, ITIL, Microsoft MCP) are a plus

Equal opportunity to all qualified individuals regardless of race, colour, religion, age, gender, gender expression, national origin, veteran status, disability, orientation, or any other legally protected categories