Associate Technical Solutions Engineer

Who we are, what we do

Sensat is a geospatial AI business that powers advanced and highly functional digital twins for the world’s most critical infrastructure projects. We partner with the world’s largest construction, engineering and critical infrastructure companies, including National Grid, Network Rail, Heathrow and Severn Trent Water. We enable our customers to fight the costly and high-risk “Status Quo” of siloed data, people and processes.

Our AI-powered digital twins help teams digitally visualise, plan and manage projects, providing Project Confidence Through Clarity.

We are a high trust, high impact team, who offer purpose driven work. We operate with autonomy and flexibility in an agile, flat structure. We look for highly talented, adaptable and curious individuals who love solving meaningful problems and who share our resilient team spirit when facing challenges!

We more than doubled ARR in 2025, with a strong pipeline that positions us for another year of 100%+ ARR growth this year! Backed by over £25 million in funding from blue-chip investors like National Grid Partners and with imminent US market entry representing a significant value inflection point, this is an exciting time to join the Sensat team!

If you’re a recent graduate who’s itching to do real technical work, this role was built for you.

As an Associate Technical Solutions Engineer
, you’ll be the bridge between our users, product, and engineering. That means solving genuine technical problems, getting hands-on with customer data, and making our support and professional services function smarter over time. It’s a broad remit, and that’s the point.

You’ll be stretched, in the best way, across platform support, data wrangling, scripting, and process improvement, all on a platform that’s doing something genuinely interesting in the built environment space.

We’re not looking for someone who just wants to clear a queue. We want someone who asks why the queue exists and does something about it.
Someone who brings new thinking, not just diligence.

• Own the Queues: Manage the incoming support queue (Intercom/Email) and the Professional Services Jira board; prioritising, triaging, and resolving tickets within SLA.

• Investigate & Resolve: Dig into technical issues, writing SQL queries or python scripts and combing through logs to understand what’s going wrong and why. Fix what you can; when something needs deeper engineering attention, hand it over cleanly with thorough investigation notes and replication steps.

• Execute Technical Tasks: Handle a broad range of professional services requests, including:

  • Generating data products (e.g., Digital Landscape™, GIS Contextual Layers).

  • Configuring customer environments, including CDE syncs, SSO setup, and scripting bulk actions to automate repetitive configuration tasks.

  • Performing geospatial data engineering tasks, such as fixing data CRS, cropping raster and vector files, cleaning data, applying georeferencing; using scripts and database tooling.

• Find the "Why": Analyse ticket trends to surface patterns, bottlenecks, and recurring pain points, then bring those findings to the table.

• Deliver Insights: Maintain dashboards tracking support and PS metrics, and share what you’re seeing with the wider team.

• Build Automation: When you spot something repetitive, automate it. Data fixes, reports, configuration tasks; if it happens twice, it shouldn’t have to happen manually a third time.

• Scale Knowledge: Write troubleshooting guides and reusable code snippets that make life easier for everyone, including future you.

• Technical Proficiency: Solid, hands-on experience with SQL and scripting languages such as Python and Go
  , for automation and ETL pipelines.

• A Degree
  : (or equivalent practical experience) in a STEM subject such as Computer Science, Engineering, Mathematics, Physics, Geospatial Science, or a related technical discipline.

• A "Detective" Mindset: You enjoy pulling a thread until you understand what’s actually going on, and you have a knack for…