Desktop Support Specialist

Support

Hours:

European/UK Business Hours

We are seeking an experienced L2 End User Computing (EUC) Support Engineer to provide high-quality operational and technical support across an enterprise endpoint environment.

This role has a strong cross-platform focus, with a workload split of approximately 70% macOS and 30% Windows support. This is a hands‑on contract role suited to someone with strong troubleshooting capability, deep Mac endpoint management experience, and a solid understanding of Microsoft 365 cloud environments.

• Deliver L2 EUC Support across a multi-platform environment, primary focus on Apple hardware.
• Manage and support endpoints with a 70% Mac/30% Windows split, including mobile devices.
• Perform patch management and application updates across managed devices using platform-specific MDM tools.
• Handle application packaging and request-based deployments for both macOS and Windows.
• Administer and support Microsoft 365 services, including Exchange Online, Microsoft Teams, SharePoint Online.
• Escalate complex issues to L3 where required.
• Support operational stability, security compliance, and continuous improvement initiatives.

• Proven experience in L2 EUC Support within enterprise environments, with a heavy emphasis on supporting macOS.
• Strong expertise in Endpoint Management (deep knowledge of macOS management tools like Jamf Pro, alongside Windows/mobile platforms).
• Experience with enterprise Mac deployment, Apple Business Manager (ABM), and macOS patch/life cycle management.
• Application packaging and deployment experience for both Apple and Windows ecosystems.
• Solid hands‑on experience administering Microsoft 365 services and integrating Mac clients into a Microsoft cloud environment.
• Good understanding of identity and access management in Entra  (Azure AD).
• Strong troubleshooting and incident resolution skills across both operating systems.
• Jamf certifications (e.g., Jamf Certified Tech or Admin).
• Experience in regulated or security‑conscious environments.
• Familiarity with automation or scripting (Bash/Zsh for Mac or Power Shell for Windows).