Platform Support Engineer

We're seeking a Platform Support Engineer to help transform and scale a technology support function through automation, engineering excellence, and operational innovation.

This is a senior individual contributor role for someone who thrives on solving complex operational challenges, eliminating manual processes, and building intelligent, self-service support experience.

• es Design and implement automation solutions that streamline support operations and reduce manual worklo
• ad.
  
  Build and maintain workflows, integrations, and tooling using scripting, low-code platforms, and ITSM automati
• on.
  
  Lead technical escalations and drive continuous improvement across support servic
• es.
  
  Manage identity, access, device, and user lifecycle processes across modern cloud platfor
• ms.
  
  Partner with security, infrastructure, and platform teams to improve system reliability, compliance, and user experien
• ce.
  
  Own projects from concept through delivery, ensuring robust documentation and operational readine
• ss.
  
  Mentor colleagues and promote a culture of automation, knowledge sharing, and technical excellen

• ded:
  
  Extensive experience in a technical support, platform support, or support engineering r
• ole.
  
  Strong automation mindset with experience using workflow orchestration tools, scripting (Python, Bash, etc.), and ITSM platfo
• rms.
  
  Expertise supporting cloud-based identity, endpoint management, and productivity platfo
• rms.
  
  Strong Linux and macOS troubleshooting ski
• lls.
  
  Proven track record of delivering technical projects end-to-
• end.
  
  Ability to collaborate effectively across security, infrastructure, and operational te
• ams.
  
  Excellent communication skills and the ability to explain technical concepts to diverse audien

ces.
If you're interested please get in touch

ASAP!