Jira Administrator

Role Overview

We are seeking a Jira administrator with a strong technical skillset to support and enhance our Jira Software and Jira Service Management (JSM) environments. This role will focus on platform administration, end-user support, and continuous improvement of ITSM workflows, while also contributing to day‑to‑day IT operations within the office environment.

This is a hybrid role that requires three days a week in the office (located in the vibrant South Bank area of Central London) and two days WFH.

• Administer, maintain, and support Jira Software and Jira Service Management (JSM) platforms
• Provide end‑user support, including troubleshooting issues and responding to service requests
• Configure and manage projects, issue types, workflows, screens, schemes, and permissions
• Support the onboarding of new teams into Jira, ensuring alignment with standards and best practices
• Assist in maintaining and improving ITSM workflows (Incident, Request, Change Management)
• Manage SLAs, queues, and service request catalogues within JSM
• Build, maintain, and optimise Jira Automation rules to improve efficiency
• Administer user access, roles, and permission models aligned to best practices
• Ensure data integrity and consistency across Jira instances
• Create and maintain dashboards and reports for KPI tracking and SLA performance

• Provide hands‑on IT support for office users, including walk‑up support and desk‑side troubleshooting
• Support device provisioning, setup, and lifecycle management (laptops, peripherals)
• Assist with inventory management including tracking and auditing of IT assets
• Maintain meeting room technology and office IT infrastructure
• Support day‑to‑day IT service desk activities

• 3 to 5 years hands‑on experience with Jira (Cloud preferred) is required
• Strong understanding of workflows, issue types, and permissions
• Experience in IT Operations or Service Desk environments
• Strong troubleshooting and problem‑solving skills
• Effective communication and stakeholder engagement

• Experience configuring workflows, schemes, and custom fields
• Experience with Jira Automation
• Knowledge of Jira Service Management concepts
• Exposure to Incident, Request, and Change Management

• Familiarity with SSO (Entra , Okta), APIs, and third‑party integrations

• Improved SLA adherence and reporting accuracy
• Increased automation and ticket deflection
• High end‑user satisfaction
• Accurate asset inventory management
• Standardised and scalable Jira configurations

• Operates independently on defined tasks
• Balances Jira platform work and IT operations
• Handles moderate complexity systems
• Collaborates with senior engineers (P3)