Technology Resilience Manager

Title and Summary

Technology Resilience Manager

This is an exciting opportunity to support the resilience of 24x7x365 real time payments platforms and services ensuring critical payments remain within defined resilience objectives while supporting continued growth across international market. Resilience is an outcome derived by orchestrating functional, technical and operational SME collaboration and this role will require strong skills in leading those conversations to get to the outcomes and ensure our customer services are always available and recoverable within Impact Tolerances.

The successful candidate will become part of a high performing team, dedicated to delivering payment services across the globe, underpinning over 32 billion transactions a year. This role is part of the Operational Resilience Team within Realtime Payments International, with a reporting line into the VP Operational Resilience. We are seeking a Technology Resilience Lead to support the Real Time Payments International (RTPI) resilience strategy and execution to ensure our product offerings to customers and the resources (technology, data, 3rd parties, people and places) are robust and recoverable during disruptions.

The role will have direct impact on customer trust and in country regulatory compliance, will help shape the operating model and embedding, drive improvements across the Products and collaborate with stakeholders across Architecture, Engineering, Products and Operations to embed resilience into every layer of our services. The role is ideal for candidates with a background in technology and operational resilience, infrastructure, IT service operations, major incident management, site reliability or related fields with an aptitude for linking technology delivery to business processes.

As an Individual Contributor, you will have significant delivery ownership and stakeholder influence, leading specific activities while contributing meaningfully to the broader team vision and direction to enhance resilience across complex, high volume payment systems in regulated markets.

• Resilience Framework: Support the development, implementation and continuous improvement of the Operational Resilience Framework across RTPI, ensure alignment with regulatory expectations and Enterprise / RTPI standards, develop and maintain resilience policies, standards, procedures and governance.
• Critical Services & Dependency Management: Maintain mapping of Important Business Services and supporting technology, data, third parties, people and facilities; identify and maintain critical dependencies and single points of failure; assess resilience impacts of new products, markets and technology changes.
• Availability / Recoverability: (description omitted for brevity but remains in original text.)
• Vulnerability Management: Lead end to end resilience assessments across critical assets of the IBSs, facilitate workshops to identify resilience weaknesses across all assets, maintain prioritised resilience risk and vulnerability register, track remediation plans through to closure with engineering and operations teams.
• Scenario Testing: Support execution of resilience scenario testing, support development of severe and plausible scenarios covering technology failure, cyber events, cloud outages, third party failures and operational disruptions, coordinate cross functional participation, capture lessons and confidence in recoverability.
• Resilience by Design: Embed resilience requirements into the service delivery lifecycle, review architecture and solution designs from a resilience perspective, provide challenge on resilience controls before production implementation, promote engineering best practices to improve availability, recoverability and fault tolerance.
• MI and Reporting: Develop resilience KPIs and KRIs, produce executive dashboards highlighting resilience posture, vulnerabilities, testing outcomes and remediation progress, present updates to senior governance fora.
• Incident Management: Participate in incident management reviews, ensure lessons learned are translated into measurable resilience improvements.
• Stakeho…