Network Support Engineer

Salary: £39,000 - 68,000 per year

• Experience in LAN and WAN environments
• Knowledge of LAN/WAN/WLAN technologies
• Experience with firewalls, VPNs, and OSPF routing
• Understanding of DHCP and load balancers
• Experience with routers and switches
• Cisco CCNA/CCNP or equivalent experience
• Experience with Palo Alto firewalls
• MPLS and multi-VRF experience
• Cisco/Aruba Wi‑Fi support experience is desirable but not essential
• Strong customer engagement and relationship skills
• Clear communication across technical and non‑technical audiences
• Analytical and structured problem solving ability
• Ability to follow technical designs
• Strong organisational skills
• Proficiency in Microsoft Office
• Collaborative team approach
• Full UK driving licence and willingness to travel across the county

• Monitor, maintain, and support a large‑scale LAN/WAN environment serving 12,000 users
• Investigate and resolve network incidents, escalating where required
• Implement infrastructure changes in line with ITIL and Change Management processes
• Proactively manage and prioritise workload in line with SLAs
• Collaborate with third‑party suppliers to support shared services
• Document infrastructure clearly and accurately
• Identify opportunities for improvement and optimisation
  
  Support hardware lifecycle management, including upgrade planning
• Work as part of a dedicated on‑site engineering team
• Travel within the county to support sites
• Participate in on‑site cover between 08:00-16:30 and 09:30-18:00, Monday to Friday
• Be available for out‑of‑hours work, including evenings and weekends, to assist with projects

• Aruba
• Cisco
• Hardware
• Support
• ITIL
• LAN
• MPLS
• Network
• WLAN

We are Capita, a dynamic leader in consulting and digital services, helping some of the UKs most recognised organisations transform and thrive. We use cutting‑edge technology and fearless innovation to create smarter, more efficient solutions that make a real difference across sectors including government, healthcare, education, and finance. This is a hybrid role based at our Chelmsford County Hall office, with on‑site attendance three days per week.

You will join our collaborative, forward‑thinking engineering team supporting a key public sector customer, and we offer 23 days holiday rising to 27, the option to buy more after a qualifying period, a paid volunteering day, generous family leave policies, a Cycle2

Work scheme, pension, life assurance, and more. We are committed to inclusion, development, and creating an environment where everyone is valued.