Consultant - ServiceNow HRSD

Location: Greater London

At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.

YOUR ROLEWe are looking for an experienced Service Now HRSD consultant to join our growing Employee Experience and HR practice. This role is focused on client advisory and delivery ownership, helping organisations transform their employee and enterprise service experiences.

You will play a critical role in enabling the HR organisation by delivering Service Now solutions and supporting large scale HR transformations and programmes with technology.

This is an opportunity to bring immediate value as an HRSD consultant, contributing to solution design, supporting customer engagement and delivery guidance with your good understanding of HR enabling Service Now capabilities and core HR functions or journeys, working closely with our Service Now BA's and developers for global clients in a leading transformation organisation.

What you will be responsible for:

Solution & Advisory Support Support the development of Service Now solution recommendations, working under the direction of senior consultants, managing consultants or architects.

Contribute to business process analysis, requirements gathering, user stories, functional notes, workshop outputs and solution documentation.

Help ensure proposed solutions remain aligned to customer needs, agreed outcomes and Service Now platform good practice.

Support demonstrations, walkthroughs and playbacks of Service Now functionality, helping customers understand how platform capabilities address business requirements.

Client advisory and strategy

Support senior colleagues in developing Service Now platform strategies, roadmaps and advisory recommendations for customers.

Act as a developing technology consultant, helping customer stakeholders understand Service Now capabilities, options, trade-offs and next steps.

Contribute to customer workshops and advisory sessions by preparing content, capturing insights and supporting follow-up analysis.

Support engagement with Service Now representatives and ecosystem partners where required, building your understanding of the wider Service Now ecosystem.

Business development

Support responses to RFPs and RFIs by contributing research, solution notes, case study inputs and proposal content.

Assist with proposal development and client presentation materials, learning how Service Now opportunities move from pursuit into mobilisation and delivery.

Contribute to internal capability development, reusable assets, propositions and knowledge sharing activities.

What makes this role unique

Opportunity to work on high-impact transformation programmes across global enterprisesA clear pathway into senior consulting roles.

Work within Capgemini’s strong Service Now ecosystem and partnershipsYOUR PROFILE Essential experience & certifications

Completed Service Now certification, Certified System Administrator OR a currently holding a HR product owner or enablement role.

Awareness of Service Now HRSD capabilities, with CIS HRSD, CIS ITSM or other Service Now certifications completed, in progress or part of your development plan.

Experience supporting Service Now, HR technology, employee experience, enterprise service management or digital transformation projects through business process improvement, requirements gathering, solution workshops, testing, change or rollout activities.

A good understanding of how technology supports business outcomes, user experience, operating models and ways of working.

A practical understanding of Service Now platform concepts, including workflows, playbooks catalogues, portals, knowledge, case management, integrations and reporting.

Interest in learning how to articulate and demonstrate Service Now HR, employee experience and AI features to customers, with support from senior…