Engineer – End User Technology

Engineer – End User Technology

The closing date is 05 July 2026

Are you passionate about making a difference to people's lives? Do you have an eye for detail and natural aptitude for numbers?

We are at a pivotal stage of our digital journey and have an ambitious portfolio of digital technology initiatives ahead of us, all grounded around empowering patients and service users; improving the experience navigating the healthcare system and joining up systems and data across to better meet the needs of citizens.

This role is part of the IT Operations, who are responsible for:
Maintaining our IT services and ensuring they remain operational, performant, supported, fit-for-purpose and meeting the needs of our end users;
As IT subject matter experts, contributing to the design and development of new products and services;
Improving user experience in our systems and processes;
Proactively maintaining our IT service portfolio and reducing technical debt.

The end user technology service team is responsible for a variety of different services, covering:

Endpoints – desktops, laptops, thin clients.

You will put people at the heart of everything you do, with a relentless focus on user experience and ensuring all our user needs are met across sites at Moorfields Eye Hospital NHS Foundation Trust.

With the ever-increasing need and interest in the use of digital technology in healthcare, you will be part of a team of Digital, Data and Technology experts that delivers service improvements and keeps at the forefront of new technology.

At Moorfields, we invest in you—your growth, your wellbeing, your future. You'll join a flexible, supportive organisation offering:

• Competitive salary (including high-cost area supplement)
• Membership of the NHS Pension Scheme
• 24/7 independent counselling support
• Career-long learning and development opportunities
• Excellent transport connections
• Access to NHS and Blue Light discount schemes
• Free Pilates classes
• Full support and training to develop your skills

And so much more! To see the full range of benefits we offer please view our Moorfields benefits leaflet.

An end user computing engineer maintaining hardware and fixing technical problems as quickly as possible.

At this role level, you will:

• Provide first‑time resolution by troubleshooting and diagnosing or escalating faults (or both) to service desk managers, incident managers and problem managers to investigate and resolve.
• Coach associates and share knowledge with team colleagues.
• Asset and configuration management: maintain secure configuration and accurate information, controlling IT assets in one or more significant areas.
• Verify the location and state of assets, supporting the full IT Asset Management lifecycle (from request through to retirement).
• Change management: implement simple changes based on requests for change, apply change control procedures, implement policies and propose process optimisation, and contribute to the implementation of proposed solutions.
• Support specific activities to improve processes.
• Personal duty of care in relation to IT equipment, resources and authoriser for small payments.
• Identify and register incidents, gathering the required information and allocating it to the appropriate channel.
• Ownership and initiative: own an issue until a new owner has been found or the problem has been mitigated or resolved.

• Degree, or equivalent level of experience
• Relevant technical qualification or equivalent experience
• Relevant management / leadership qualification or equivalent experience

• Experience of being part of user/customer‑centric teams and delivering on continuous service improvement initiatives
• Experience of working within a Service Management Framework (ITIL, etc) and expert working knowledge of key practices (incident, problem, change, service request, etc)
• Experience of solving complex problems for users through the use of technology
• Experience of managing IT assets (hardware, software, etc)
• Experience of supporting the transition of products from Delivery into Live Service
• Demonstrates own activities to new, or less…