Field Service IT Technician

Job Summary

Location:

North of England (Bradford, Preston, Blackburn, Blackpool & Lancaster).

We are looking for an IT Support Technician to join our Managed Desktop Services team, supporting customers with the diagnosis, repair and maintenance of laptops, desktops, RPOS systems and related hardware.

Role: 3‑month contract starting 3rd August with the possibility of a permanent position after the contract ends.

Typical working pattern:
Monday to Friday, 08:30 to 17:30, one‑hour lunch break.

• Diagnose and resolve hardware and software faults across laptops, desktops and peripheral devices.
• Install, configure and maintain operating systems, primarily Windows, and other common platforms.
• Support users onsite and remotely, providing clear and practical guidance.
• Carry out repairs, component replacements and system upgrades.
• Troubleshoot printers, connectivity issues and RPOS hardware.
• Complete accurate job records, service notes and repair documentation.
• Follow data protection, backup and security procedures.
• Escalate more complex issues when required.
• Maintain high standards of customer service and communication.
• Keep up to date with hardware tools, technologies and repair methods.

• Proven experience in laptop or PC hardware repair or IT support.
• Strong understanding of hardware, software and operating systems (Windows essential; macOS or Linux beneficial).
• Experience using diagnostic tools and fault‑finding techniques.
• Confident troubleshooting skills across hardware and basic networking issues.
• Strong communication and customer service skills.
• Ability to work independently and manage your own workload.
• Full, clean driving licence.

This role is subject to an Enhanced Disclosure and Barring Service (DBS) check. Applicants are required to disclose all spent and unspent convictions, cautions, reprimands and final warnings that are not protected by the Exceptions Order 1975. Any offer of employment will be conditional upon a satisfactory DBS certificate.

For this role you will be required to obtain SC Clearance, which includes a basic criminal record check. For more information see the  guidance.

• Flexible working options.
• 33 days holiday including bank holidays.
• Holiday purchase scheme.
• Enhanced family‑friendly benefits (maternity, adoption, paternity and IVF).
• Two paid days off per year for voluntary work.
• Staff reward scheme.
• Pension scheme.
• Life assurance 4 x salary.
• Sponsorship for professional development and memberships.
• Employee assistance programme, including financial wellbeing support.
• Mental health first‑aider support programme.
• Cycle to Work scheme.
• Discounted gym membership.
• Eye care voucher scheme.
• Free flu vaccinations.
• Employee social events and recognition activities throughout the year.
• HP employee discount programmes.
• Mobile phone discounts.

At Apogee, our values – Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility – guide everything we do. They shape how we work with clients and colleagues, drive ethical practices and create an environment where you can grow, innovate and develop your career within a progressive, expanding organisation.

Apogee is an equal‑opportunity employer. We welcome applications from all backgrounds and actively value different perspectives across age, gender, ethnicity, sexual orientation, disability, religion and belief. Diversity and inclusion are at the heart of our success.

If flexible working is important to you, please include this alongside your salary expectations in your application so we can discuss it early in the process. If you have a disability or health condition and require adjustments during the recruitment process, please contact our Talent Team – we are committed to making your experience inclusive and accessible.

Our company holds a Bronze Award in the Armed Forces Covenant and welcomes applications from reservists, veterans, cadet force adult volunteers and military families.