First line IT support engineer

About you

You’ll have demonstrable IT knowledge, with the ability to resolve incidents efficiently while providing high-quality user support. You’ll have a working knowledge of supporting Microsoft 365 applications, Windows and Mac operating systems, Active Directory, and remote support tools.

Your excellent communication and interpersonal skills will help you explain technical concepts to non-technical users and deliver clear, professional written communication in tickets, guides, and user documentation. You’ll be organised and proactive, with a logical approach to troubleshooting and a commitment to continuous improvement.

You’ll also be comfortable working both independently and as part of a team, with a willingness to travel to other offices or events occasionally and to adapt to changing priorities.

The job description and our attractive benefits are available for you to download.

This role is primarily based in our London office. Our hybrid working model allows you to work up to 3 days per week at home.

The salary range is:

£26,999 to £28,000 per annum London based

We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions, please email Recruitment

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who
we support.

Thursday 2 July 2026 9 am

week commencing 6 July 2026