L2 IT Support Engineer

L2 IT Support Engineer (Contract)

Location:

Central London Rate: £190 per day (Inside IR35) Duration: short term around 2 weeks Working Pattern:
Monday–Friday, onsite Responsibilities Provide 1st and 2nd line desktop support to end users. Diagnose and resolve hardware, software, and network issues. Build, deploy, and support Windows laptops and desktops. Administer user accounts in Active Directory and Microsoft 365. Configure and support mobile devices (iPhone/iPad/Android). Manage incidents and service requests using Service Now or similar ITSM tools. Escalate complex issues to 3rd line support where required.

Maintain IT asset records and documentation. Support meeting room AV equipment and printers. Deliver excellent customer service while meeting SLA targets. Essential Skills 2 years' experience in an L2/Desktop Support role. Windows 10/11 administration. Microsoft 365 (Outlook, Teams, Office). Active Directory (users, groups, password resets). Basic networking (TCP/IP, DNS, DHCP). Laptop imaging and deployment.

Experience with ticketing systems (Service Now, Jira, Remedy, etc.). Strong troubleshooting and communication skills. Desirable Intune or Microsoft Endpoint Manager. Azure Active Directory Basic Power Shell. CompTIA A, Network, or Microsoft certifications. ITIL Foundation.