COA Accelerator Client Subscription Manager

IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. It was formed through the merger of IMS Health and Quintiles, offering solutions that harness advances in healthcare information, technology, analytics, and human ingenuity to drive healthcare forward.

Outcomes Assessments (COAs) organization leads the industry in generating data to ensure that the patient voice is incorporated into the development and commercialization of medication and other drug/non‑drug interventions. We focus on understanding and meeting the needs of our clients—mostly life science/pharmaceutical companies—through broad consulting expertise and technical scientific knowledge to conduct scientifically rigorous research, including qualitative, quantitative, and passive approaches.

We are committed to recruiting, training, and supporting driven individuals with life science, consulting, or product development skills that can be applied to COA research activities. You’ll have the opportunity to address challenging client issues across multiple geographies and influence the development and delivery of solutions in a collaborative, multicultural environment.

• Serve as the primary account manager for COA Accelerator clients, managing onboarding and ongoing support.
• Deliver training sessions (live and recorded) to ensure effective platform use.
• Drive customer success initiatives, monitoring engagement and proactively addressing challenges.
• Collect client feedback and collaborate with product teams to suggest enhancements based on pain points.
• Identify opportunities to expand collaboration within COA Accelerator, Instrument Services, PCS, and other IQVIA offerings.
• Support prospecting and business development in partnership with internal IQVIA stakeholders.
• Assist in marketing activities, including webinars, case studies, and promotional campaigns.
• Contribute to proposal development, presentations, demos, and trial setups for prospective clients.
• Participate in offering development, helping refine COA Accelerator and related services.

• Degree in Life Sciences or related field.
• 3 years of experience in a consulting / advisory / strategy role in the COA / PRO space (working either in industry, CROs, or consultancies).
• Strong client‑centric mindset with proven ability to build and maintain relationships.
• Previous consulting, sales or business development experience (account management, customer success, or similar roles are a plus).
• Deep knowledge of Clinical Outcome Assessments (COAs), Patient Experience Research and associated services.
• Excellent communication and interpersonal skills.
• Proficiency in PowerPoint and ability to deliver compelling presentations.
• Strong organizational and time‑management skills.
• Ability to work independently in a remote environment and collaborate across global teams.

• Familiarity with subscription‑based SaaS platforms and digital adoption strategies.
• Understanding of clinical trial processes and COA‑related regulatory considerations.
• Ability to analyze usage data and generate insights for client engagement.
• Comfort with virtual training tools (Zoom, Teams, etc.).
• Significant experience leveraging AI tools for work.
• Fluency in English.

THIS ROLE IS NOT OPEN TO VISA SPONSORSHIP!

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