Senior Operational Resilience Manager

Responsibilities

• Support the design, development and implementation of the Operational Resilience Framework (ORF) outlining Business Continuity (BCM) and Disaster Recovery (DR) program requirements based on the organization’s targeted maturity state and aligned with industry standards (ISO 22301, NIST, SOC2) and applicable regulatory requirements.
• Ensure the development of required IT Disaster Recovery policies, update existing policies and standards, and maintain alignment across stakeholders and partner programs.
• Lead the continued development and delivery of the Disaster Recovery (DR) program and support wider Operational Resilience work streams to ensure alignment and enable technology teams to adopt a deeper customer‑centric posture in managing disruptions.
• Establish overarching governance, structure, strategy development, planning and delivery of IT Disaster Recovery to drive iterative foundational improvements that lead to greater maturity and results.
• Drive conversations with technology teams focused on dependency mapping across applications, infrastructure and operations to establish accountability, push progress and create alignment and momentum toward maturity.
• Actively participate and support related cross‑company working groups to align annual and quarterly planning priorities and activities among key stakeholders, driving year‑on‑year development of the operational resilience strategy.
• Engage and partner with engineering, platform and security teams to embed measures that create resilience by design, ensuring it remains front of mind in all initiatives.
• Establish effective governance across programs and lead the execution of business continuity, disaster recovery and crisis response plans, facilitating tabletop and live disaster simulations with Security, IT, Facilities, HR and Legal.
• Play a key role in developing other team members, transferring knowledge and experience, and creating a high‑performing culture and collaborative environment to ensure team and program success.

• Significant experience in a lead role across one or more of the following areas:
  Technology Risk Management, Operational Resilience, Business Continuity Management, Incident Management and Crisis Management, IT Disaster Recovery.
• Excellent written and verbal communication skills with the ability to influence and align diverse stakeholders.
• Comfortable engaging with technical teams, business leaders, security professionals, risk and compliance teams and executive leadership.
• Highly adaptable and skilled at identifying opportunities for collaboration, prioritizing key work based on value and situation.
• Skilled at building and implementing effective governance frameworks that drive accountability, awareness and embed a resilience culture.
• Team‑first professional, highly collaborative with a learner mindset and strong focus on delivery.
• Driven by challenges and the opportunity to apply knowledge, learn constantly and adapt the approach where necessary to ensure the best outcome for the organization.

• 8+ years’ experience in Business Continuity, Disaster Recovery, Operational Resilience, Technology Risk or related discipline.
• Proven success building and/or leading Disaster Recovery programs in large‑scale, real‑time environments (preferably e‑commerce).
• Demonstrable high level of adaptability to meet the organization’s needs and a track record of delivering results.
• Experience across technical and non‑technical continuity practices and ability to break down operational silos by offering perspective, clarity on ROI and driving collaborative program outcomes.
• Experience working within external compliance and audit frameworks (ISO
  22301, NIST
  800‑34, SOC2, GDPR) and skill in preparing evidence for assessments.

For Seattle: $ to $, with potential upside to $ based on performance. For Austin: $ to $, with potential upside to $ based on performance.

• Medical, dental and vision coverage.
• Paid time off and an Employee Assistance Program.
• Wellness and travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership.
• Parental leave and flexible work model with office options.
• Career development resources.

Expedia Group is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.