Client Operations - Technical Assistance Associate

Client Operations - Technical Assistance Associate I

London, UK

Interactive Brokers (U.K.) Limited based in London, part of IBKR global online financial brokerage services, is looking for someone to join the Client Technical Support Team with German or French as an additional language. You will assist clients with inquiries on our range of trading offerings and act as a liaison between internal teams and clients to ensure a prompt and effective resolution to bugs and issues.

The ideal candidate will be analytical with an affinity for problem‑solving and troubleshooting technical and software issues, able to recognize, investigate, and escalat[e] client‑reported issues related to our platforms.

• Providing support to clients through phone, chats, and tickets
• Technical and functional support for the Interactive Brokers’ platforms
• Desktop applications (Windows, macOS, and Linux)
• Mobile applications (Android and iOS)
• Troubleshooting and support for Interactive Brokers’ web‑based offerings
• Problem management with a focus on wide‑scale technical issues

• Languages:
  
  fluency in English and German or French is a must. Any other European language is a plus.
• Bachelor’s degree, preferred if in a technical field.
• 2+ years in client‑facing support role
• 2+ years’ experience working with Windows, Mac, software support, and connectivity support
• Excellent verbal and written communication skills and the ability to work effectively in a team environment
• Experience working with support ticketing systems
• Adaptable to a constantly changing technical environment
• Initiative and desire to learn new skills/technologies and remain up to date with the latest trends
• A genuine passion for solving technical problems
• Experience with financial products and services is a plus.

• Career support and development
• Salary commensurate with experience
• Performance‑based discretionary cash bonus scheme
• Discretionary stock grant
• Group Life Assurance cover
• Group Income Protection
• Gross pension scheme at 5% employer, 4% employee
• Daily company subsidised lunch and healthy snack options throughout the day (when working from the office)
• Access to Private Medical Insurance, Dental Plan and / or Health Cash Plan*
• Travel season ticket loans
• Cycle to work scheme

Interactive Brokers (UK) values in promoting, monitoring, implementing best practices, policies and procedures and culture in adhering to and promoting the FCA Consumer Duty with the organisation.