Vice President, Global Account Activation & Remediation

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We are seeking a transformational, visionary executive to serve as the Global Head of Account Activation & Remediation for the Life Sciences Activation & Adoption (A&A) division. Sitting at the helm of the Account Activation & Remediation pillar, this role owns the global strategy, governance, and ultimate execution of account-level interventions across the multi-billion dollar AFLS portfolio. This executive is the singular authority on global account triage, holding full accountability for transforming high-risk, critical enterprise crises into stabilized, high-growth accounts.

The role goes beyond reactive remediation; you will architect the predictive methodologies, resource allocation strategies, and cross-functional feedback loops necessary to neutralize delivery risk before it impacts revenue. You will command a matrixed global delivery apparatus, drive product/engineering alignment, and serve as the executive sponsor for our highest-value enterprise accounts in distress.

• Define, architect, and continuously evolve the Global Governance Framework for Account Triage, Activation, and Remediation, establishing industry-leading risk-modeling, entry/exit criteria, and escalation thresholds.
• Direct the strategic deployment and monetization strategy of Customer Success Acceleration Teams, Product Sponsors, and specialized Success Architects across the global portfolio.
• Hold ultimate operational authority over the FDE Strike Team PODs, establishing the global standards for high-risk interventions, engineering-led rescues, and critical-path milestone attainment.
• Drive systemic root-cause analysis from portfolio failures to influence and transform upstream Product Roadmaps, Sales scoping guardrails, and System Integrator (SI) certification programs.
• Serve as the final executive escalation point and corporate arbiter for all active rescue engagements globally, making definitive macro-level resourcing and financial prioritization trade-offs.
• Partner directly with C-suite stakeholders (SVP, EVP, and Executive Steering Committees) to deliver strategic portfolio-wide health briefings, risk forecasting, and revenue protection transparency.
• Govern global exit standards and long-term stability metrics
  , ensuring seamless knowledge transfer and organizational capability building back within BAU delivery teams.
• Exert executive influence over the Global Partner Ecosystem Lead
  , directly addressing systemic SI compliance failures, partner capabilities, and co-delivery risk structures.

Reporting Line:
Reports directly to the SVP, Global Life Sciences Activation & Adoption, with a dotted line to the Executive Steering Committee. Organizational Scope:
Head of the Account Activation & Remediation Pillar. Directs a core team of senior strategists and maintains dedicated/prioritized resource allocation rights over global SWE, Product, and FDE Strike Team resources.

Collaboration:

Serves as the primary executive peer to the Portfolio Strategy & Intelligence and Ecosystem Leads; acts as an executive escalation partner to Regional VPs of Customer Success, Professional Services, and Field Sales.

• Directly safeguard and retain Global Net New Annual Order Value (NNAOV) across the AFLS enterprise portfolio, minimizing churn and contraction.
• Own OpEx optimization and ROI of high-cost intervention assets (FDE Strike Teams, Success Architects), ensuring maximum financial efficiency of the rescue apparatus.
• Accountable for macro portfolio KPIs: Time-to-Stabilization (TTS), Net Promoter Score (NPS) post-remediation, and the continuous reduction of portfolio-wide re-escalation rates.
• Authorize financial trade-offs and concessions required during critical account remediations to secure long-term customer lifetime value (LTV).

• Global Portfolio Retention Rate: Percentage of high-risk revenue successfully stabilized and retained annually.
• Systemic Risk Reduction: Measurable year-over-year decrease in accounts transitioning from moderate to high-risk due to predictive intervention framework efficiency.
• Operational Velocity (TTS): Reduction in average Time-to-Stabilization across the global portfolio without compromising delivery quality or customer satisfaction.
• Capital & Resource Efficiency: Optimization of…