IT and Learning Support Officer

Temporary up to 12 months

At Hammersmith & Fulham, we are ambitious in reforming the council to ensure this is a place for everybody. Within the Economy department, we aim to be efficient in everything that we do. We believe our residents deserve a place that is safe, clean and green, with high quality services they can rely on.

Are you passionate about technology and education? Do you enjoy helping others navigate digital systems and thrive in a dynamic learning environment? If so, we want to hear from you!

We’re looking for an IT and Learning Support Officer to provide essential support across our Adult Learning & Skills Service. This is a varied and rewarding role where you’ll be at the heart of our digital and administrative operations, supporting both staff and learners.

• Input and maintain course data on our EBS system
• Provide admin support for accredited courses and learner interviews
• Conduct learner progression and destination surveys
• Maintain IT equipment and troubleshoot issues
• Deliver IT training and create user guides for staff
• Support online learning platforms and digital compliance
• Assist with enrolment, marketing events, and general admin

• Level 3 qualification (or higher) in IT/Digital Skills or related field
• Strong IT and troubleshooting skills, ideally with EBS or similar systems
• Excellent communication and organisational abilities
• Experience in adult education (desirable)
• A proactive team player with great customer service skills
• Awareness of data protection and digital security

Closing date: 12 July 2026.

Interview date:
Week Commencing 20 July 2026.

At H&F you will have access to a comprehensive total reward package and a flexible working employer. All staff can request flexible working.  to find out more.

We are committed to safeguarding and promoting the welfare of children, young people and adults. All employees, workers and volunteers share this commitment and our recruitment and selection practices reflect this.

We are committed to removing barriers in the workplace and this includes adjustments throughout the recruitment process. If you would like to discuss any adjustments or request the application form in a different format, please contact us at resourcing or by post to The Town Hall, King Street, Hammersmith W6 9JU
.

We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.

Equality and diversity:
In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equitable access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Qualification (GOQ) applies.