Service Desk Analyst

Location: Greater London

## Service Desk Analyst Apply locations:
GB London Office - Sale Placetime type:
Full time posted on:
Posted 3 Days Agotime left to apply:
End Date:
September 1, 2026 (30+ days left to apply) job requisition :
JR101727

Purpose & Impact
Within JCDecaux UK the role of Service Desk Analyst (SDAN) provides both 1st and 2nd line hardware and software customer focused support to end users at all levels of the organisation. The position sits within the Service Desk team, part of the Service Delivery function and, reports to the Service Desk Team Leader (SDTL).
JCDecaux UK is a challenging and ever evolving company where improvements to processes, systems and working practices are continually strived for, and the role of SDAN is crucial to both the department and wider company’s success.
** What you'll be doing...
**** Technical
* * Understanding and experience of using the following technologies:
* Client Operating systems (Windows 10, Mac OSX, etc)
* Server Operating system (Windows Server 2008, 2012, 2016 & 2019)
* Application deployment, configuration and support
* Mobile device management (Meraki, Mobile Iron, etc)
* Helpdesk systems (Jit Bit, Zendesk, etc)
* End user desktop equipment (desktop PCs, laptops and accessories)
* Microsoft Office applications (Office
365)
* Printer and multifunction device management
* Active Directory for user management
* Telephony Platforms (Shore Tel, Mitel, Cisco, etc)
* Scripting (Powershell, etc)
** Qualifications
* ** Educated in an IT related field or strong breadth and depth of relevant industry experience in a technical support position
* Microsoft MTA/MCSA (desired but not essential)
* Working towards CMNO, CCNA or equivalent
** A little bit about you...
**** Personal
* ** Ability to listen, adapt and make suggestions
* Excellent customer service skills

* Languages:

Fluency in English, French desirable
* Highly motivated and service orientated
* Strong organisational skills and attention to detail
* Strong communication skills (written and oral)
* Excellent analysis, testing and troubleshooting skills
* Ability to rapidly identify faults and resolve issues
** A little bit more about us...
*** We believe in building a diverse and inclusive culture and positive employee experience.
* We are One Team, more than just ourselves.
* We are customer first, we understand, and help solve our customers’ problems.
* We Test & Learn, we are empowered to learn and grow, unafraid of change.
* We choose to care, we are committed to doing the right thing, the right way.
** It’s really important to us that we give as much to our colleagues as they give to us.
** Our latest Belonging Survey showed that our colleagues feel valued and listened to as we continue to build an environment where everyone can thrive, grow, belong and be their authentic selves.

We believe that diversity of thought, experience and background provides the platform for great creativity,We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.

Many of our Colleagues work flexibly in many different ways. Please talk to us at interview about the flexibility you need. We can’t promise to give you exactly what you want, but we do promise not to judge you for asking.
** About our recruitment process....
** 1. You find or get sent this job advert, read it, and feel like you’re you’d be a great addition to the JCD family.
2. You send in your application to let us know you’re interested.
3. We see your application, get excited, and give you a call.
4. You’ll meet us twice, depending on the role prepare a presentation and we’ll get to know each other.
5. You’ll begin your journey with us, we're excited to support and develop you throughout your career.

We’re JCDecaux, the world’s largest Digital Out-of-Home media business. You’ll have used or seen our products, services and communication channels, even if you didn’t realise it was us, because they’re at the heart of communities on high streets and major roads and in transport hubs, shopping malls and supermarkets across the country in more than 80 countries worldwide.

Our communication channels help businesses grow and thrive, and help non-commercial organisations reach the widest possible audience for their important messages.

Our talented team make all this happen, working in a wide variety of roles to connect brands and communities.

We’re really proud that 50p in every £1 of revenue is reinvested into the communities we serve, so we can provide innovative, environmentally-responsible infrastructure and services designed to make cities better for everyone. This principle has been at the heart of our business from the beginning.

If you join us, you will make a real difference.
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