IT Helpdesk Analyst

An well-established business is looking for an enthusiastic IT Helpdesk Analyst to join its sizeable technology team in Manchester. Please note the role is office based, 5 days per week.

You will act as the first point of contact for internal IT queries so excellent communication skills and a friendly demeanour are essential. It is expected that you will have experience with Office 365, Active Directory, SharePoint, Teams and Entra.

You will monitor, triage and resolve support tickets coming into the IT Service Desk, providing 1st and 2nd line support for system and hardware issues. You will work with users to resolve technical problems and will escalat e issues to 2nd and 3rd line engineers as needed.

This is a great opportunity for a keen IT Support Analyst to work with cutting-edge software and network technologies across a broad range of platforms including Azure, Office 365, Exchange, and Windows Server, and join a household name that offers an outstanding range of benefits.