Head of Product Operations: Data-Driven & Cross-Functional

Location: Greater London

hackajob is collaborating with Barclays to connect them with exceptional professionals for this role.

Join us as a Head of Product Operations where you’ll own and evolve our product tooling ecosystem, ensuring it enables teams rather than slows them down. You’ll drive adoption, consistency and data quality so decisions are based on trusted, comparable insights. You’ll design and scale simple, effective ways of working, removing unnecessary process and empowering teams to move faster with greater autonomy.

You’ll build real-time visibility of the product portfolio, giving leadership a clear, accurate view of performance, capacity and delivery health. Acting as the connective tissue across Product, Engineering, Design and Risk, you’ll surface and resolve blockers before they escalate. We’re looking for someone who doesn’t just manage process, but improves, challenges and removes it where needed to maximise impact.

Essentials Skills / Basic Qualifications

• Proven experience leading Product Operations, including defining prioritisation frameworks and decision-making approaches
• Ownership of the product operating model and ways of working across teams
• Experience running product and engineering planning cycles end-to-end
• Track record of building and maintaining tooling and data infrastructure to support product visibility and strong tool hygiene
• Clear ownership of product data, metrics and reporting to enable informed decision-making

Desirable Skills /

Preferred Qualifications

• Experience shipping products within fintech or broader technology environments
• Exposure to scaling organisations, particularly in fast-growth or scale-up settings
• Hands-on experience using AI tools to enhance product development or operations

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills

This role is based in London.

Barclays’ payments acceptance business provides critical infrastructure to the UK economy, processing billions of pounds of payments annually for both small businesses and domestic and international corporate clients.

In April 2025, we announced a long-term partnership with Brookfield Asset Management to grow and transform the payments acceptance business by broadening the range of services offered, enhancing the experience for both existing and prospective clients. Leveraging extensive client relationships and deep experience of UK payments, we will create an environment of continuous innovation - activated by Brookfield’s global private equity expertise in payments, technology, operational transformation and corporate carve-outs - to ensure the business is strategically positioned for long-term growth.

Barclays will invest approximately £400m in the new business, the majority of which will be incurred during the first three years. Performance-linked incentives will drive greater alignment between the partners, underpinning the long-term commitment to the transformation. Barclays and Brookfield will work to create a standalone entity over time, continuing to use the Barclaycard Payments (BPL) brand and acting as the sole payments acceptance services provider to Barclays’ clients for a minimum of ten years.

For more information on our partnership with Brookfield, please visit

Purpose of the role

Product Managers are responsible for the leading the strategic focus of the product(s), defining the product vision, market strategy, and competitive analysis. They think about the product's future and how it will evolve over time. They work with various teams, including marketing, engineering, operations, and sales, to ensure everyone is aligned on the product strategy. They use data and market research to inform their decisions and prioritize product features.

Accountabilities

• Define Product Strategy:
  Accountable for defining a product strategy that aligns with business vision, managing capabilities, balancing short-term with long-term goals, ensuring that products meet market demands and drive growth.
• Cross functional alignment:
  Leadership of cross…