Lead Product Analyst - Business Operations - Buisness

Job Description

Lead Product Analyst to support our Business Operations team, working on Wise Business, our international business account.

• Derive actionable insights from data to drive the team's strategy and inform product decisions.
• Establish clear goals, define measurable KPIs, and develop compelling narratives to help your team understand their progress.
• Ensure accurate, impactful, fast decision making with high quality analysis, helping us to iterate faster.
• Build automated data pipelines and dashboards to minimise repetitive tasks and allow data self‑serve.
• Identify & evaluate high impact opportunities, find ways to support & accelerate or identify and advocate for better alternatives.
• Take ownership of complex cross‑team projects; in particular help product & operational teams across Wise Business better understand and size the impact of friction originating from their domains on customer retention so they can better prioritise fixing them.

• Technical
  
  Skills:
  
  5+ years experience in analytical roles with strong data analysis skills. Expert in SQL and BI platforms (Looker, Tableau) to enable self‑service analytics.
• Ownership:
  Enjoy working independently in a fast‑paced environment, identifying impactful opportunities and making them happen, triaging requests by impact and adapting analysis scope to achieve 80/20 results.
• Communication:
  Excellent verbal and written communicator, cutting through noise and crafting dashboards and visualisations that bring data to life, tell a story, and have diagnostic power.
• Influence:
  Strong stakeholder management skills, collaborative, able to influence using data and say yes or no to maximise impact. Bias to action, identifying what needs to be done and making it happen.

• Prior experience in the B2B space understanding business customers’ financial and expense management needs.
• Prior experience working with customer support, fincrime or servicing analytics.

• Salary: £75,000 – £115,000
• Company Restricted Stock Units
• Numerous great benefits in our London office

• Hybrid working
• Paid annual holiday, sick days, parental leave and other leave opportunities
• 6 weeks of paid sabbatical after 4 years at Wise on top of annual leave