Senior ICT Technician

Canford School is an independent boarding and day school set in over 150 acres near Wimborne, Dorset. The school is part of a growing schools grouping, with a multi-site Microsoft 365 environment spanning Canford and Dumpton School, with further expansion planned.

The IT department is central to supporting learning, administration, and the safe day-to-day operation of both schools. This is a senior, hands‑on role with a strong focus on delivering excellent user-facing support to staff and students, and taking responsibility for the wider technology environment including network and cloud infrastructure.

Reporting to the ICT & Services Manager, the Senior IT Technician is the primary point of contact for IT support across the school. The postholder leads the day-to-day delivery of the IT helpdesk, ensures staff and students receive a high-quality, responsive service, and takes responsibility for user account management, endpoint devices, and technology in the classroom. The role also carries operational responsibility for network infrastructure and contributes to M365 administration and IT projects.

• Lead the delivery of the IT helpdesk and coordinate the first-line support team, acting as the senior escalation point for all staff and student IT requests and ensuring issues are triaged, prioritised, and resolved promptly and to a consistently high standard.
• Provide high-quality reactive and proactive IT support across the school, including classroom visits, walk-the-site checks, and responding to urgent requests during the school day.
• Own the helpdesk queue: triage, prioritise, assign, and track tickets through to resolution; report on trends and recurring issues to the ICT & Services Manager.
• Maintain regular, professional communication with users throughout the resolution of their logged issues.
• Test and provide IT support for internal and external school events, including presentations, open days, and visiting groups.

• Manage the full lifecycle of staff and student user accounts: creation, modification, and removal in line with school joining and leaving procedures.
• Provision and configure devices for new staff and students; ensure leavers' devices are collected, wiped, and returned to stock in accordance with data protection requirements.
• Administer M365 accounts including mailbox setup, licence assignment, group memberships, Teams provisioning, and SharePoint access.
• Maintain accurate records of user accounts, licences, and device assignments in the IT asset register.
• Liaise with HR and other departments to ensure timely processing of starters, movers, and leavers.

• Take day-to-day responsibility for the management of school-owned devices including Windows laptops and desktops, iPads, and other mobile technology.
• Administer device enrolment, configuration profiles, app deployment, and compliance policies via Microsoft Intune for both Windows and iOS devices.
• Manage the iPad fleet across staff and student cohorts, including the ongoing staff pilot and any subsequent student roll‑out, ensuring KCSIE-compliant filtering is maintained on all devices.
• Support and maintain all peripherals, printers, AV equipment, and classroom technology; carry out hardware maintenance including projector filter cleaning, bulb replacement, and cable management.
• Set up and decommission hardware following the school's procedures; keep the IT asset register accurate and current.
• Assist with managed print infrastructure and liaison with the school's print service provider.
• Manage the procurement of IT sundries and consumables required by the department, ensuring stock levels are maintained and purchases are processed in accordance with school purchasing procedures.

• Provide informal and structured guidance to staff on the effective use of school technology, including M365 applications (Teams, SharePoint, One Drive, Outlook), interactive displays, and classroom AV.
• Produce clear, accessible how‑to guides and quick‑reference documentation for common user tasks…