Director - ServiceNow HR Transformation Capability; GTM, Capability & Delivery

Capgemini Invent:
Why Join us?

At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.

YOUR ROLE

In this role you will play a key role in:

• Leading GTM solutioning from first conversation to proposal , shaping client HRSD engagement layer and workflow solutions, translating complex HR and GBS requirements into clear, compelling, highvalue transformation propositions.
• Building and scaling a market leading Service Now HRSD capability , growing the team, strengthening delivery methods, and ensuring consultants remain fully certified and equipped to deploy the latest platform capabilities and best practice approaches.
• Overseeing delivery excellence across a portfolio of engagements , with a handson focus on discovery, stakeholder management, transformation design, and business analysis. Ensuring consistent quality, alignment, and measurable business outcomes.
• Driving innovation through deep product and market insight , maintaining uptodate knowledge of Service Now HRSD enhancements, AI features, and evolving HR/GBS operating models to inform strategic advisory and elevate solution value.
• Shaping clients North Star HR technology architecture , ensuring Service Now HRSD is optimally positioned within a broader HR ecosystem and maximising the value of its AIenabled capabilities to modernise the employee experience.

As part of your role you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories:

• Business Development Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events.
• Internal contribution Campaign development, internal think-tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development.
• Learning & development Training to support your career development and the skills demand within the company, certifications etc.

YOUR PROFILE

• Business & Methods
  - Demonstrates strong consulting discipline, with the ability to translate complex HR and GBS workflow challenges into structured, value driven Service Now HRSD solutions. Skilled in defining future state operating models, designing transformation methods, and shaping compelling business cases through clear, logical problem solving.
• Capgemini Invent DNA
  - Embodies Invents innovation mindset curious, collaborative, and comfortable challenging existing ways of working. Brings a human centred, designled approach to transformation and embraces emerging technology (AI, automation, digital workflows) to reimagine the employee experience.
• Leadership
  - Leads with clarity and credibility, capable of growing a high performing HRSD capability, coaching consultants, and influencing senior stakeholders. Demonstrates strong stakeholder management, executive presence, and the ability to guide cross functional teams through ambiguity toward aligned outcomes.
• Technical
  - Deep expertise in Service Now HRSD platform capabilities, including case management, lifecycle events, and AIenabled features. Adept at shaping North Star HR technology architectures and advising on how HRSD integrates into a broader HR ecosystem. Maintains current knowledge of platform updates and HR technology trends.

Helpful

Certifications:

• Certified Implementation Specialist HRSD (strongly recommended)
• Service Now Certified System Administrator (CSA)
• Service Now Certified Application Developer (CAD) (beneficial for architectural conversations)

• Currently working in a major Consulting firm, and/or in industry but having a Consulting background Proven ability to be successful in a matrixed organisation, and to enlist support and commitment from peers in selling and delivering consulting solutions.
• Experience of proposition building and delivery.
• Business development utilising a combination of the organisations broader pre-existing relationships, company relationships and your own network, youll be generating c.2m of consulting revenues (Director) /c.4m of consulting revenues (Vice President).

NEED TO KNOW

At Capgemini we dont just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring you whole self to work.

We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible…