Strategy & Operations Manager, Analytics Office: United Kingdom

Strategy & Operations Manager, Central Analytics Office – United Kingdom About the company

About Cleo

At Cleo, we’re not just building another fintech app. We’re embarking on a mission to fundamentally change humanity’s relationship with money. Imagine a world where everyone, regardless of background or income, has access to a hyper‑intelligent financial advisor in their pocket. That’s the future we’re creating.

Cleo is a rare success story: a profitable, fast‑growing unicorn with over $300 million in ARR and growing over 2x year‑over‑year. This isn’t just a job; it’s a chance to join a team of brilliant, driven individuals who are passionate about making a real difference. We have an exceptionally high bar for talent, seeking individuals who are not only at the top of their field but also embody our culture of collaboration and positive impact.

If you’re driven by complex challenges that push your expertise, the chance to shape something truly transformative, and the potential to share in Cleo’s success as we scale, while growing alongside a company that’s scaling fast, this might be your perfect fit.

We’re creating a new Central Analytics function at Cleo; this role will be the founding hire. Central Analytics will be the backbone and amplifier of analytics  will own the shared systems and standards that embedded analysts rely on—things like event frameworks, experimentation tooling, shared metrics and taxonomies, self‑serve capabilities—so product teams can move faster in shipping products that delight our users.

Analytics is already one of the highest‑impact teams at Cleo, shaping our biggest product decisions and delivering sharp, trusted insights across all areas of the company. Our mission is to take Analytics to the next level, building on our existing strength with exceptional systems, tooling and operational excellence.

You’ll be taking on one of the highest‑leverage building roles in Cleo’s data organisation. You’ll lead on the execution of this strategy; building the shared infrastructure and coordination layer that make Analytics and Cleo faster, more impactful, and more scalable.

Reporting to the Director of Analytics, this role starts as a solo builder and is expected to grow into leading a small central team as we continue to scale. Your focus will be:

• Building the Central Analytics function from scratch: defining what sits centrally; putting in place the standards and operating models that make the Analytics division stronger.
• Delivering high‑leverage, cross‑cutting initiatives end‑to‑end: leading data stack and infrastructure improvements that lift capabilities across the board.
• Getting hands‑on with data and systems: using your technical fluency and SQL/python skills to validate decisions, shape tooling, and ensure the operational layer works.

• Lead end‑to‑end delivery of a small number of flagship, cross‑cutting initiatives e.g. LLM‑driven natural language analytics system, event framework refactor, new experimentation tooling.
• Own shared analytics areas that do not sit cleanly with a single product team, such as central metrics, taxonomies, self‑serve analytics workflows, and cross‑team dashboards.
• Coordinate cross‑pillar analytics work by surfacing overlaps, dependencies and gaps, and making sure shared problems have clear owners and momentum.
• Partner with Product, Engineering and Analytics Engineering to translate analytics needs into technical requirements and scalable solutions.
• Use SQL/Python to validate data, prototype metrics, test new tools, and improve data quality.
• Define and evolve the operating model for Central Analytics, with scope to hire and lead a small team over time.

• 4+ years in a data‑heavy strategy & ops, Biz Ops, product ops, analytics ops, data product, or similar role in a high‑growth consumer tech environment.
• Fluent in SQL and comfortable working directly with data day‑to‑day (joins, aggregations, window functions, CTEs) – this is not a role for someone who is “data‑driven” but relies on others to do the analysis.
• Demonstrated end‑to‑end ownership of cross‑functional projects involving data and product…