IT Technician

Salary: £28,000 - £28,000 per year

• GCSE (Grade C or above) in Maths, English, and Science (or equivalent).
• Experience in an IT support role or a customer support role.
• Familiarity with common IT processes, including user account management and network shares.
• Ability to troubleshoot LAN, WLAN, and WAN issues, and familiarity with switches, access points, routers, and firewalls.
• Good working knowledge of Microsoft Windows operating systems and common hardware platforms.
• Knowledge of Microsoft directory services, productivity, and cloud services, including Active Directory, Microsoft 365, Office 365, and Exchange Online.
• Excellent communication skills, with the ability to maintain professionalism with clients.
• A methodical, logical problem‑solving approach and the ability to work effectively with minimal direction.
• A valid driving license and willingness to travel for on‑site support activities.

• Responding to, analysing, diagnosing and resolving client IT issues via phone, email and helpdesk, ensuring all issues are addressed within SLA parameters.
• Acquiring, setting up, and installing hardware, software and network products and services, both remotely and on‑site.
• Providing expert and accurate IT advice to clients while ensuring a high standard of customer care at all times.
• Communicating clearly with clients and users, adapting technical communication as necessary.
• Managing client expectations and keeping them informed of progress with IT issues, equipment or software supply.
• Working with the team to identify repeat issues or predictable problems and implementing proactive mechanisms to reduce the impact on clients.

• Active Directory
• Cloud
• Hardware
• Support
• LAN
• Microsoft 365
• Network
• Office 365
• WLAN
• Windows

Permanent, full‑time position (37.5 hours per week) based in Exeter.