Technical Trade Support Analyst

A global brokerage is expanding its trade floor support team and looking for a Technical Trade Support Analyst to work directly in a front office environment — supporting real-time trading applications, order management systems, and exchange connectivity for live trading desks.

This is a production-facing role. You will be the technical layer between the trading desk and the systems they depend on — diagnosing FIX connectivity issues, monitoring live platforms, deploying changes, and keeping things running when it matters most.

The firm has a strong track record of developing trade support analysts into either more deeply technical or business-facing roles. If you want a clear path — in either direction — this is a brokerage that actively invests in it.

Day to day responsibilities

• First and second line support for front office traders in a live production environment
• Monitoring, troubleshooting, and analysing real-time trading platform issues as they occur
• Diagnosing and resolving FIX protocol and FIX connectivity problems across exchange connections
• Deploying and testing new trading applications and production changes
• Working closely with development and infrastructure teams to escalate and resolve complex issues
• Contributing to documentation, runbooks, and post-incident reviews

What they need

• 4+ years of commercial technical support experience in a trading, brokerage, exchange, or financial ISV environment
• Solid FIX Protocol experience — FIX connectivity, message-level troubleshooting, and ideally FIXML familiarity
• Strong Linux/Unix fundamentals — comfortable working in production at the command line
• Scripting capability in Python, Bash, or Shell — used practically for diagnostics and automation
• SQL experience for trade data queries and investigation
• Calm under pressure — this is a live trading environment where issues need fast, accurate diagnosis

Core stack & protocols

Desirable — strong advantage, not required

• ITCH protocol exposure — particularly relevant to market data feed handling
• Experience supporting options, equities, or multi-asset OMS platforms
• Familiarity with agile or Dev Ops delivery practices

The firm has a genuine track record of moving trade support analysts into either deeper technical engineering roles or front-office business-facing positions, depending on where your interests develop. This is not a static support seat — it is an entry point into a growing brokerage with clear onward paths.