IT Support Analyst

Location: Greater London

## IT Support Analyst Apply locations:
London time type:
Full time posted on:
Posted Yesterday job requisition :
R0006822
** About Quad Real Property Group
** Quad Real Property Group is a global real estate investment, development and operating company headquartered in Vancouver, British Columbia. Its assets under management are $98.5 billion. From its foundation in Canada as a full-service real estate operating company, Quad Real has expanded its capabilities globally for investments in equity and debt in both the public and private markets. Quad Real invests directly through operating platforms in which it holds an ownership interest and via programmatic partnerships.

Quad Real seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come.

Quad Real:
Excellence lives
** Role Description
** The IT Support Analyst will provide
** end**‐
** to**‐
** end IT support**, covering both
** Level 1 and Level 2 responsibilities**, to users across the organisation. Operating within a real estate environment, the role supports business‐critical systems used by property management, finance, legal, and asset teams, ensuring IT services are reliable, secure, and responsive.

The role requires a strong customer‐focused approach, the ability to resolve a wide range of technical issues independently, and effective collaboration with third‐line or external support providers where required.
** Responsibilities   Customer Service and IT Support*
* • Act as the first point of contact for IT incidents and service requests   
• Provide both first  and second line support (on site, remote, and phone)   
• Log, manage, prioritise, and resolve tickets in line with SLAs   
• Diagnose and resolve desktop, laptop, mobile, and application issues   
• Escalate unresolved issues with clear diagnostics and documentation      
** Microsoft 365 & Application Support*
* • Support Microsoft 365 services including Outlook, Teams, One Drive, and Share Point    
• Administer user access, permissions, and groups in M365 / Entra    
• Support SharePoint site access, document libraries, and permissions   
• Assist users with collaboration tools and document management   
• Support line of business applications typical to real estate operations      
** Devices, Infrastructure & Security*
* • Build, configure, and support Windows 11 devices and peripherals   
• Provide support for printers, meeting room technology, and AV equipment   
• Troubleshoot basic networking issues including Wi Fi    
• Support endpoint management, device compliance, and security initiatives   
• Maintain asset records and assist with equipment lifecycle management   
• Apply security best practices including MFA support and data protection awareness      
** Processes, Documentation & Improvement*
* • Maintain accurate documentation and knowledge base articles   
• Support onboarding and offboarding processes   
• Liaise with third party vendors and service providers   
• Contribute to service improvements, root cause analysis, and problem management   
• Provide guidance or mentoring to less experienced team members as needed      
** Experience and Qualifications   Essential*
* • Highly strong customer service skills  
• Experience providing both Level 1 and Level 2 IT support   
• Strong knowledge of Windows desktop environments  
• Hands on experience supporting Microsoft 365   
• Experience using IT service management / ticketing systems   
• Ability to communicate technical issues clearly to non technical users   
• Strong customer service orientation   
• Ability to work independently and manage workload effectively      
** Desirable*
* • Experience in a real estate, property, finance, or regulated environment   
• SharePoint Online administration experience   
• Exposure to Intune / endpoint management   
• Basic Power Shell knowledge   
• ITIL Foundation certification   
• Microsoft certifications (e.g. MS 900 or similar)   
• Professional, approachable, and service driven   
• Organised with strong attention to detail   
• Solutions focused with a proactive mindset   
• Able to balance…