Business Application Analyst

We’re looking for a Business Application Analyst.

Based in London and reporting to the Senior Manager, Applications, this role will assist in supporting all applications across Hamilton Global Specialty. A willingness to learn the Hamilton systems and business processes is required to efficiently understand, assess and address user requirements against system requirements, and to challenge practices and seek improvements. This role sits within the Hamilton Global Specialty IT team.

• Triage queries from system users
• Maintenance of different application query and resolution logs
• Identify system bugs and enhancements as well as assist in product testing
• Maintaining key reference data within systems
• Engage effectively with system users throughout the business and participate in user groups
• Monitor system processes, identifying and working to resolve any issues that may arise
• Establish and maintain system user guide and other documentation
• Assist with user and system access management and control
• Performing monthly SOX audit checks of applications and work with the Business System Analyst and QA Lead to identify system / process improvements
• Liaise with system vendors to resolve functional queries and system performance issues

• Experience of working in a Lloyd’s managing agent / Company market carrier preferable with understanding of key insurance processes.
• Advanced Knowledge of key Microsoft applications
• Microsoft SQL skills are desirable.
• Ability to troubleshoot and solve problems without supervision
• Good verbal and written communication skills
• Ability to work with a high degree of accuracy and motivation
• Confident in working across various business teams and at all levels
• Confident in working with 3rd party vendors
• Ability to productively leverage data and technology
• Open, innovative and inclusive mindset
• Collaborative spirit