Lead platform Engineer

We are looking for an experienced Lead Platform Engineer with strong expertise in enterprise Virtual Desktop Infrastructure (VDI) platforms. This is a hands‑on engineering role supporting large‑scale, business‑critical VDI environments, with a focus on platform stability, performance, automation, and operational excellence.

The successful candidate will have deep experience with VMware/Omnissa Horizon, enterprise VDI operations, and the supporting infrastructure including vSphere, Windows Server, and virtual desktop technologies. This is not a desktop support role—the focus is on platform engineering, infrastructure management, and continuous improvement.

• Design, administer, and support large‑scale VMware/Omnissa Horizon VDI platforms.
• Manage and maintain Horizon infrastructure, including Connection Servers, Unified Access Gateways (UAG), Pods, Desktop Pools, and Golden Images.
• Administer VMware vSphere environments, including vCenter and ESXi.
• Monitor, optimise, and troubleshoot VDI performance across the full technology stack.
• Support Windows and Linux virtual desktop environments.
• Work closely with infrastructure, networking, security, and engineering teams to deliver a resilient VDI service.
• Drive platform improvements, automation, and operational efficiencies.
• Lead complex technical troubleshooting and root cause analysis.
• Develop and maintain technical documentation, operational procedures, and platform standards.
• Mentor engineers and provide technical leadership across the VDI platform.

• Strong hands‑on experience with VMware/Omnissa Horizon
• Deep understanding of Horizon architecture, including:
• Connection Servers
• Unified Access Gateway (UAG)
• Pods
• Desktop Pools
• Experience managing and supporting enterprise‑scale VDI environments
• End‑to‑end VDI performance tuning and troubleshooting

• VMware vSphere
• vCenter
• ESXi
• Windows Server administration
• Active Directory
• Group Policy (GPO)
• DNS
• Support and administration of Windows and Linux virtual desktops
• Platform monitoring and operational support

• Technical leadership and mentoring
• Stakeholder engagement across engineering and infrastructure teams
• Strong analytical and problem‑solving skills
• Experience working within structured operational and change management processes
• VMware App Volumes
• Dynamic Environment Manager (DEM)
• NSX and network segmentation
• VMware Cloud Foundation (VCF)
• Enterprise storage and networking technologies
• Experience with in highly regulated or mission‑critical environments