Customer Journey Manager

Job in Greater London, London, Greater London, W1B, England, UK

Listing for: Gazelle Global

Full Time position
Listed on 2026-07-06

Job specializations:

IT/Tech
Business Systems/ Tech Analyst

Salary/Wage Range or Industry Benchmark: 50000 - 70000 GBP Yearly GBP 50000.00 70000.00 YEAR

Location: Greater London

Customer Journey Manager / Business Analyst - Trade Finance

London / Edinburgh (Hybrid - 2 days onsite)

12‑Month Contract

We’re looking for a Customer Journey Manager / Business Analyst with strong Trade Finance experience to support a major banking transformation programme focused on customer journey mapping, API enablement, and digital product evolution. You’ll work across Documentary Trade, Guarantees, Collections, SCF, and Receivables Finance, helping define “as‑is” and “to‑be” client journeys while collaborating with architecture, engineering, product, and business teams.

Strong background in Trade Finance workflows & client journeys
Experience translating business requirements into technical solutions
Exposure to API‑led transformation programmes
Strong stakeholder management across business & technology teams
Knowledge of cloud/data architecture and governance frameworks
Experience with platforms such as Surecomp, Finastra, FIS, Cred Able
Trade digitisation or transformation programme exposure

Hybrid working with long‑term programme visibility and excellent project scope.

#J-18808-Ljbffr

Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
View / Apply for Jobs
Matching My Jurisdiction