2nd Line IT Support Engineer | Onsite

Job title: 2nd Line Support Engineer
Salary: £37,000 - £42,000 + Benefits
Location: City of London
Working Hours: 9:00am - 5:30pm
Working style:
Fully Onsite
Start date: ASAP

We are currently partnering with a rapidly growing Managed Service Provider at an exciting stage of their journey. Due to continued growth, they are looking to bring on an experienced 2nd Line Support Engineer to play a key role in delivering exceptional IT support to a diverse client base.

As a 2nd Line Support Engineer, you will act as a key point of contact for clients, providing high-quality technical support and guidance across the service desk while also serving as the technical escalation point for 1st Line Engineers. The 2nd Line Support Engineer will be joining a close-knit, supportive team within an MSP that invests in its people. Internal progression is actively encouraged, with structured training, exposure to modern technologies and clear pathways into senior engineering roles.

Essential skills - 2nd Line Support Engineer

• Entra  & Active Directory

• GPO's & Conditional access policies

• Office 365

• Exchange

• Intune

• Knowledge of backups, cyber security, firewalls

• MSP experience

• Strong written and verbal communication skills

Desirable Skills - 2nd Line Support Engineer

• Networking - DNS, DHCP, VPN, VLAN

• Relevant certifications

• Project Experience

This is an excellent opportunity to develop your career within a rapidly growing organisation. If this sounds like the right next step for you, please apply with your most up to date CV.

IT Support Engineer, 2nd Line Engineer, Service Desk Engineer, Service Desk Analyst, Helpdesk Engineer, Service Desk, 2nd Line Support Engineer