Microsoft D365 Functional Consultant

Hybrid role with office travel to London required occasionally.

Join a team of passionate thought leaders in a dynamic and collaborative environment! Cognizant Microsoft Business Group’s Business Applications team is hiring now and we’re looking for our next Microsoft Dynamics 365 CRM Functional Consultant to join us

.The Microsoft Business Group is a cloud-first, full-service Microsoft partner committed to delivering innovative technology solutions that solve human challenges. We are compelled by our core values to drive transformational results for clients across all company sizes, geographies and industries. The Cognizant Microsoft Business Group team delivers full lifecycle solutions—from project inception and planning, through deployment to ongoing support and maintenance.

You’ll play a key role in delivering Dynamics 365 CRM solutions for Cognizant’s public sector customers, working closely with stakeholders, business analysts, delivery teams and technical specialists to shape solutions that are practical, scalable and aligned to client outcomes. This is a hands‑on functional consulting role where you’ll lead conversations, challenge thinking, map business processes and help translate requirements into high‑quality Microsoft Business Applications solutions.

• Leading discovery sessions, workshops and business process mapping activities with client stakeholders
• Understanding business challenges and translating them into clear requirements, user stories, product backlogs and solution designs
• Advising clients on how Dynamics 365 CE capabilities can support their operating model and future ambitions
• Supporting fit‑gap analysis, solution configuration, functional design and user expectation management across Agile delivery projects
• Collaborating with developers, architects and delivery leads on data integration, migration, performance and implementation activities
• Helping shape estimates, proposals and RFP or RFI responses for new Dynamics 365 opportunities
• Supporting and guiding business analysts, agile teams and client stakeholders through delivery

• Strong functional consulting experience with Microsoft Dynamics 365 CE / CRM
• A confident client‑facing style, with the ability to lead workshops and communicate with both technical and non‑technical audiences
• Experience gathering requirements, refining backlogs, mapping processes and shaping functional designs in Agile environments
• Good understanding of Dynamics 365 configuration, extensibility, data migration, integration considerations and performance optimisation
• Experience working with delivery teams, business analysts, product owners or agile teams to move ideas through to implementation
• Commercial awareness and the ability to support estimates, bids, proposals or pre‑sales activity
• Awareness of Microsoft Azure and Dev Ops delivery practices

• Experience working in public sector or complex enterprise environments
• Product ownership or product management experience
• Hands‑on experience with Azure Dev Ops, Power Platform or wider Microsoft Business Applications