Principal Customer Engineer

Salary: £65,000 - 75,000 per year

Requirements:

• Strong architectural capability across Microsoft Azure and core Microsoft cloud services
• Proficiency in security technologies, frameworks, and secure architecture patterns, including Microsoft Defender XDR and Microsoft Sentinel
• Strong expertise in Windows Active Directory and hybrid identity integration with Microsoft Entra
• Experience with modern endpoint and device management and configuration management, including Microsoft Intune and Microsoft Configuration Manager (SCCM/Config Mgr)
• Hands‑on capability in automation, IaC, CI/CD, scripting and platform engineering
• Comfortable using AI tools to achieve outcomes with appropriate security and data‑handling practices
• Experience with distributed systems or modern application architectures is desirable
• Exposure to data engineering, observability platforms or edge networking is desirable
• Ability to travel to different sites and locations on a weekly basis
• Must have been resident in the UK for five years prior to application
• Must hold or be prepared to undergo UK Non‑Police Personnel Vetting (NPPV) and/or Security Check (SC) clearance

Responsibilities:

• Provide deep, hands‑on Microsoft-centric expertise to support customer outcomes across hybrid identity, security and endpoint management
• Support Windows Active Directory and integration with Microsoft Entra
• Support unified security operations with Microsoft Defender XDR and Microsoft Sentinel
• Support modern endpoint and device management with Microsoft Intune and Microsoft Configuration Manager (SCCM/Config Mgr)
• Provide practical guidance, design assurance and implementation support where needed
• Provide high‑quality architecture reviews and design assurance for complex customer opportunities and deliveries
• Highlight risks, trade‑offs and pragmatic options in customer engagements
• Produce customer‑facing technical outputs such as current‑state assessments, target‑state architectures and phased roadmaps
• Improve consistency and reduce avoidable rework by using repeatable patterns, checklists and standards aligned to our ways of working
• Serve as a senior technical expert within our Office of the CTO, providing hands‑on technical depth and assurance in support of our UK CTO
• Provide hands‑on technical contribution and specialist support across Microsoft identity, security, endpoint and cloud platforms, drawing on broader networking and architecture skills where customer engagements require it

Technologies:

• AI
• Active Directory
• Azure
• CI/CD
• Cloud
• CTO
• Support
• Microsoft Intune
• Security
• Windows
• Dev Ops

More:

We are seeking a senior technical expert to join our Office of the CTO, supporting customer outcomes through deep Microsoft‑centric expertise across hybrid identity, security and endpoint management. The role focuses on architecture assurance, practical delivery support and technical leadership across Microsoft Azure, Microsoft Defender XDR, Microsoft Sentinel, Microsoft Intune, Microsoft Configuration Manager and related cloud and identity services. We value technological curiosity, a hands‑on mindset, clear communication and continuous improvement, and this role requires weekly travel to different sites and locations.