ITSM Platform Engineer

hackajob is collaborating with Barclays to connect them with exceptional professionals for this role.

Join us as a ITSM Platform Engineer within Barclaycard Payments to design, configure and continuously improve the ITSM platform capability that enables modern, risk-based change across a CI/CD‑led engineering environment. The role is hands‑on: building the workflows, automation, integrations, data models and control evidence needed to make change safe, observable, auditable and low‑friction for engineering teams.

You will own the design and engineering of ITSM change enablement workflows within Jira Service Management, integrating change, incident, request and CMDB/service management capabilities with monitoring, CI/CD and observability platforms. The mandate is to move change control from manual governance into platform‑enabled, policy‑driven guardrails that support speed, control and regulatory confidence.

To be successful as a ITSM Platform Engineer, you should have experience with:

• Hands‑on engineering experience in Service Now (or equivalent ITSM tooling)
• Ability to design, configure, and scale ITSM workflows (incident, change, request, CMDB) and integration ITSM platforms with monitoring, CI/CD, and observability
• Experience designing and embedding AI Ops capabilities into ITSM products and workflows

Some other highly valued skills may include:

• Experience automating service operations using scripting / workflow orchestration
• Exposure to platform engineering / Dev Ops practices
• Understanding of data models (CMDB) and service mapping in modern architectures

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job‑specific technical skills.

The successful candidate will be based in London. Our offices are located at 1 Churchill Place and 7 Westferry Circus (new BPL office).