Mandarin speaking IT Support

The Skills You'll Need:
Fluent in Mandarin, IT support related experience.

Your New Salary:
Depending on experience

Location:
Central London

Office based. The role requires a 36-hour working week, consisting of either three night shifts (21:00 – 09:00) or one night shift and two daytime weekend shifts (09:00 – 21:00). Weekend work is required on a rotational basis.

Perm

Start: ASAP

IT Centre (Europe) oversees and manages the secure operations of IT applications and front-end systems used in all branches and representative offices located within Europe and Africa. As an IT Support
- Mandarin Speaking, you will be responsible for assisting the Help Desk first line support and the daily operations of the Bank's IT systems. You will also perform applications and batch monitoring as well as data backup.

• Carry out the Help Desk first line support duty for IT Centre (Europe) including Help Desk cases, user , production access and Head Office’s service requests and manage the workflow of these requests
• Carry out machine room environment and devices first line maintenance, support second line engineer to perform system changes and maintenance
• Monitor the production systems and applications and follow the incident management procedure to deal with critical messages. Perform first line handling of system and network alerts
• Carry out daily operational duty and run batch jobs
• Assist with producing system and network reports for management and for branches

• Degree educated preferably in Information Technology, Computing, Software Engineering, Computer Engineering, Science in Information Technology, or other relevant subject
• Proven track record in similar role
• Experience in PC support (e.g. PC installation, printer setup)
• Experience in Windows 10 and 11 trouble shooting
• Experience in OA system maintenance, particularly in MS Office, MS Outlook, SharePoint, IE, Chrome and Lotus Notes
• Knowledge of Information Security, Cyber Security and GDPR
• Excellent English and Mandarin communication skills

Eligibility:
Candidates must be eligible to work in the UK and be able to provide relevant supporting documentation.

People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.