Technology Resilience & Continuity Lead

Overview

hackajob is collaborating with QBE Insurance to connect exceptional professionals for this role.

Primary Details

Time Type:
Full time
Worker Type:
Employee

QBE European Operations (EO) is seeking a Technology Services Resilience & Continuity Lead to establish and drive a comprehensive resilience capability across Technology Services. The successful candidate will ensure the organization can respond to and recover from operational disruptions while meeting regulatory and business expectations.

The role will own resilience strategy, integrating disaster recovery, operational resilience, and business continuity into a cohesive framework. This includes evolving resilience capabilities in line with the IT Service Continuity Management (ITSCM) strategy, ensuring coverage of a broad range of disruptive scenarios across Technology Services.

Location & Type

• London
• Permanent, full time (hybrid)

The Opportunity

We have an exciting opportunity for Technology Services Resilience & Continuity Lead to join the QBE European Operations team to establish and drive a comprehensive resilience capability across Technology Services.

About QBE

At QBE, we get to the heart of what matters for our customers. We’re an international insurer with more than 13,000 people in 26 countries, building momentum toward our vision to become the most consistent and innovative risk partner.

Your New Role

Reporting to Service Delivery and Operations Manager, you will play a critical role in ensuring the organization can effectively respond to and recover from operational disruptions, while meeting regulatory and business expectations.

Duties And Responsibilities

• Define and lead the EO Technology Services resilience and continuity strategy.
• Align disaster recovery and technology resilience capabilities with enterprise operational resilience objectives.
• Ensure resilience frameworks support business critical services and regulatory expectations.
• Embed and evolve the ITSCM strategy across EO, ensuring resilience capabilities address a broad and growing set of disruptive scenarios (e.g. cyber, ransomware, data corruption, infrastructure and third-party events), in line with group direction.
• Partner with business continuity functions to ensure alignment between technology recovery and business recovery requirements.
• Lead and coordinate Technology Services input into regulatory responses and submissions (e.g. DORA and equivalent frameworks).
• Prepare and present resilience updates, insights, and risk positions at executive and leadership level.
• Build strong relationships with senior stakeholders across Technology Services, Risk, Compliance, and Business teams.
• Act as the central point of coordination for resilience-related activity across EO Technology Services.
• Establish governance frameworks to ensure resilience standards are defined, implemented, and adhered to.
• Provide oversight and assurance of DR testing, resilience exercises, and recovery readiness across Technology Services.
• Ensure governance and assurance processes reflect the increased scope and complexity introduced by multi-scenario ITSCM requirements.
• Define and oversee resilience testing strategy, including disaster recovery and scenario-based exercises.
• Ensure testing coverage extends across all ITSCM-defined scenarios, moving beyond traditional data centre recovery to include cyber, data integrity, and third-party disruption scenarios.
• Identify and address gaps in resilience capability and recovery readiness.
• Lead oversight and engagement of resilience improvement initiatives, ensuring deliverables are aligned, tracked, and achieved.

Having the right to work in the UK is a requirement for this role. QBE may consider sponsorship at its discretion.

Essential

About you

• Significant experience in technology resilience, disaster recovery, ITSCM, or operational resilience.
• Strong understanding of resilience strategy, governance, testing, and recovery planning.
• Experience aligning technology recovery capabilities to business continuity and operational resilience requirements.
• Knowledge of RTO/RPO, critical service dependency mapping, and scenario-based resilience planning.
• Proven ability to manage senior…