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Desktop Support Analyst/2nd Line Support Analyst
Job in
Greater London, London, Greater London, W1B, England, UK
Listed on 2026-07-09
Listing for:
DGH Recruitment
Full Time
position Listed on 2026-07-09
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Location: Greater London
Desktop Support Analyst / 2nd Line Support Analyst
A fantastic opportunity has arisen for a Desktop Support Analyst / 2nd Line Support Analyst to join our London based client on a permanent basis.
SummaryA role has arisen for a Desktop Support Engineer to join us to provide IT support to all areas within the firm, across our two London offices. This is a highly visible, customer‑facing role, with responsibility for delivering a great user experience to staff.
Key Responsibilities- Administer the corporate-only iPhone fleet through Apple Business Manager and Intune MDM, including DEP enrolment, supervised device policies, and lifecycle refresh.
- Deal with customers in person at the Tech Hub.
- Work with co‑workers to increase knowledge across the Global Service Desk team.
- Good troubleshooting and analytical skills.
- Demonstrable understanding of the Microsoft 365 suite, including Teams, Exchange Online, SharePoint, One Drive and Office 365.
- Experience working with Dynamics 365 is highly beneficial.
- Experience of logging tickets in ITSM call logging software.
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