Technical Business Analyst

Overview

EXL (NASDAQ: EXLS) is a global data and artificial intelligence ("AI") company that offers services and solutions to reinvent client business models, drive better outcomes and unlock growth with speed. EXL harnesses the power of data, AI, and deep industry knowledge to transform businesses, including the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others.

EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect.

We are headquartered in New York and have more than 60,000 employees spanning six continents. For more information, visit

Role

Title:

Senior Technical Business Analyst – Data & Reporting

Location: London, United Kingdom (3-4 days a week, office-based)

Employment Type: Permanent

Experience: 7–10 years

We are seeking an experienced Technical Business Analyst with strong insurance domain knowledge and a solid background in Power BI-led reporting and analytics delivery
.

This role is ideal for a candidate who can act as the bridge between business stakeholders and technical delivery teams
, working closely with clients and internal stakeholders to gather, structure, and translate business requirements into clear, actionable technical specifications.

The successful candidate will be based on-site in London
, leading stakeholder discussions, defining requirements, supporting prioritisation, and coordinating with offshore development teams to ensure high-quality, timely delivery of data and reporting solutions.

The role requires a strong understanding of reporting, analytics, data structures, and Power BI
, combined with excellent communication, documentation, and delivery management skills.

As part of your duties, you will be responsible for:

Stakeholder Management & Business Analysis

• Act as the primary interface between business stakeholders and technical teams
  , ensuring requirements are clearly understood, documented, and delivered.
• Run workshops, requirement discovery sessions, and working meetings with business users and SMEs
• Translate business needs into user stories, functional requirements, acceptance criteria, process flows, and solution documentation
• Support prioritisation of requirements and help define delivery roadmaps aligned to business objectives.
• Ensure strong communication and alignment across onshore stakeholders and offshore delivery teams

Technical Delivery Coordination

• Work closely with offshore developers, data engineers, and BI teams to clarify requirements and support solution design and delivery.
• Serve as the onshore coordination point for delivery teams, helping to unblock issues, manage dependencies, and maintain momentum.
• Review technical outputs against business requirements and support quality assurance throughout the delivery lifecycle.
• Track progress, manage requirement changes, and ensure traceability from requirement through to deployment.

Power BI & Reporting

• Lead requirements definition for Power BI dashboards, MI reporting, and analytics solutions
  .
• Support the design and validation of Power BI data models, dashboards, and reporting logic
  .
• Review dashboards and reporting outputs to ensure they are aligned to business expectations and are fit for executive and operational use.

Data & Insurance Domain Support

• Support data analysis and requirement definition across insurance datasets, including underwriting, premium, claims, bordereaux, and performance reporting.
• Ensure business definitions, metric logic, and reporting outputs are aligned with insurance operating needs.
• Work with stakeholders to identify gaps in data, process, and reporting, and recommend practical improvements.

Qualifications and experience we consider to be essential for the role

• Required Skills 5–10 years of experience in Technical Business Analysis, or Data & Analytics delivery roles
  .
• Proven experience working as a bridge between business stakeholders and technical/offshore delivery teams
  .
• Strong stakeholder management skills, with the ability to engage confidently with senior business users and technical teams.
• Strong experience in requirements gathering, documentation, solution design, user stories, and acceptance criteria definition
  .
• Practical experience with Power BI
  , including dashboard requirements, KPI definition, reporting logic, and validation of delivered outputs.
• Good understanding of data structures, reporting layers, and analytics delivery processes
  .
• Strong communication, documentation, and problem-solving skills.
• Ability to work in a fast-paced, client-facing, delivery-oriented environment.
• Highly organised, proactive, and able to manage multiple work streams and stakeholders effectively.

Preferred Skills

• Prior experience in the Insurance industry, ideally within Specialty, Commercial, London Market, or MGA environments
  .
• Familiarity with bordereaux, underwriting data, claims data, and insurance reporting processes
  .
• Working knowledge of SQL for data interrogation, validation, and…