Client Partner; Retail

Soft Serve is a global digital solutions company with associates working across client projects in the EMEA and North America. We empower talented people to change the world and understand that the best way to build our future is to help you build yours.

As a digital authority that advises and provides cutting-edge technology, we reveal, transform, accelerate, and optimize the way enterprises and software companies do business.

At Soft Serve, our mission is to enable talented people to change the world for the better. A key piece of this mission is our Diversity, Equity and Social Responsibility towards clients, partners, communities, our planet, and to each. We are a community of passionate people who take action on what matters, and we have the opportunities to make a difference through technology and corporate volunteering, improving IT education, promoting well-being, and making sustainable choices for the environment.

As Soft Serve grows, we make sure so does our positive impact on the world.

Our Client Success team is looking for an exceptional Client Partner to join our global community of talented experts. You will be able to establish and grow business relationships with key strategic Enterprise Retail Account
.

• A Client Partner or enterprise account manager with 10+ years of success managing and expanding strategic enterprise accounts
• Experienced with Google Cloud, AWS, Azure, custom application development, IT consulting, eCommerce, Big Data, or digital services in existing client accounts in the retail industry
• Skilled in account strategy with strong networks in UK Retail
  , growth planning, and consultative selling with measurable results
• Strategic, analytical, and collaborative, adept at aligning business goals with technology-driven solutions
• Confident engaging with executive-level stakeholders and cross-functional teams
• Holding a Bachelor’s or Master’s degree in Business, IT, or related field; certifications like CBRM, CSAP, or PMP are a plus
• Willing to travel up to 30% to client and team locations (London and Coventry)

• Deepen and grow strategic relationships with Enterprise Clients in the UK region
• Develop and execute account growth plans aligned with client objectives and Soft Serve’s strategy
• Lead contract negotiations and close complex, high-value opportunities
• Drive client satisfaction, loyalty, and retention by delivering measurable business outcomes
• Collaborate with delivery and marketing teams to ensure seamless execution and consistent value creation
• Stay informed on market trends and industry challenges to position Soft Serve as a trusted advisor

Experience of selling Professional Services - is a must.

• Have access to 11,300+ learning solutions with Soft Serve University and Udemy Business
• Extend your skillset and gain practical experience by cooperating with seasoned Soft Servians
• Help you with your individual initiatives as we are open to them, just come and share your ideas!
• Care for your wellness with a health insurance package

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, sexual orientation, gender identity/expression, or protected veteran status. Soft Serve is an Equal Opportunity Employer.