Regional Meetings & Events Programme Manager; Europe

Overview

At ALTOUR, we believe people are the driving force behind every meaningful connection - our clients’ and our own. With more than 1,000 team members and a presence in over 80 countries, we are a globally recognized leader in corporate travel management and a proud division of Internova Travel Group, the highest-ranking American corporate travel management company (Business Travel News).

Our mission is to manage the complexities of connecting people so they can represent their brands in the most impactful way possible. That same philosophy shapes our workplace culture, one that evolves, improves, and empowers our people to grow and thrive.

We embrace innovation and leading-edge technology to create smarter, faster, and more tailored solutions - not just for our clients, but for each other. At ALTOUR, you’ll be part of a collaborative, forward-thinking environment where your voice matters and your success is a shared journey.  for more information about Altour.

Please note:

We are interested in applications from candidates who are able to work in a hybrid role. Based out at either our London or Halifax Office, depending on where you reside.

The Centre of Excellence (CoE) Regional Meetings & Events Programme Manager is responsible for supporting the successful delivery, governance, adoption, and continuous improvement of a global clients Meetings & Events programme.

Acting as a central point of coordination between internal stakeholders, meeting planners, programme leadership, and suppliers, the role ensures adherence to programme policies, operating procedures, technology platforms, and data governance requirements.

The CoE Regional Meetings & Events Programme Manager will oversee programme administration, user support, training, reporting, compliance monitoring, stakeholder engagement, and continuous improvement initiatives across multiple regions, supporting the organisation's global Meetings & Events strategy and operating model.

• Support the day-to-day administration and operation of the global Meetings & Events programme
• Partner with programme leadership and key stakeholders to ensure successful programme execution[EW2.1] and adoption
• Support governance activities, stakeholder engagement, issue resolution, and escalation management
• Assist with programme communications and change initiatives
• Support implementation and enhancement of Meetings & Events operating processes and standards

• Provide first-line support to meeting requestors, meeting planners, and programme stakeholders
• Administer and support Meetings & Events technology platforms, including Cvent and future approved solutions
• Assist users with Meeting Request Form (MRF) submissions, platform navigation, and system utilisation
• Troubleshoot system issues and coordinate escalation to technical teams where required
• Maintain user access, system configurations, and platform documentation

• Deliver onboarding and training programmes for stakeholders, meeting planners, and end users
• Develop and maintain training materials, process documentation, user guides, and best practice resources
• Support programme adoption and change management initiatives
• Promote awareness and understanding of programme requirements, processes, and tools

• Monitor adherence to Meetings & Events policies, corporate requirements, and approved operating procedures
• Track compliance with preferred supplier programmes and approved sourcing processes
• Identify, document, and escalation policy exceptions and non-compliance trends
• Support governance reviews and compliance reporting activities

• Promote adoption of preferred suppliers and approved sourcing channels
• Monitor supplier utilisation, performance and compliance trends
• Identify opportunities to increase programme adoption and supplier optimisation
• Support supplier performance reviews and reporting

• Ensure accurate data capture and data integrity within Meetings & Events technology platforms
• Produce…