Technical Lead, IT​/Tech, M365, SharePoint & Power Platform

Salary: £70,000 - 70,000 per year

• Strong commercial experience supporting Infor M3.
• Experience with in manufacturing, supply chain, or distribution environments.
• Technical development and configuration of Infor M3.
• Integration development using ION, APIs, and middleware.
• SQL reporting and Lawson Business Intelligence.
• Strong understanding of M3 architecture.
• JavaScript / JScript development.
• Experience supporting live ERP environments.
• Comfortable operating as a hands‑on Technical Lead.
• Experience working with third‑party vendors or implementation partners.
• Able to prioritise competing technical workloads.
• Cloud or hybrid Infor M3 environments is desirable.
• ERP upgrades or migration projects is desirable.
• ITIL or structured service management experience is desirable.
• Infor M3 certifications is desirable.
• Hands‑on and delivery focused.
• Organised and methodical.
• Comfortable working independently.
• Strong communication skills with both technical and non‑technical stakeholders.
• Commercially minded with a pragmatic approach to problem solving.

• Act as the technical owner of the Infor M3 platform, including core applications, integrations, and reporting.
• Maintain system architecture, technical configuration, and data integrity across environments.
• Promote standardisation and consistency across deployments.
• Support the ongoing evolution of the platform while maintaining stability.
• Develop and customise Infor M3 using ION APIs, Mashups, H5 / SoHo Framework, and JavaScript / JScript.
• Design and maintain integrations with enterprise applications.
• Deliver enhancements that improve usability, performance, and operational efficiency.
• Provide hands‑on technical development for complex initiatives where required.
• Develop reporting solutions using Lawson Business Intelligence, Open Text Stream Serve / Storyboard, and Microsoft SQL Server.
• Optimise reporting performance and data quality.
• Support business stakeholders with reliable reporting and analytics.
• Maintain consistency across reporting environments.
• Provide technical support for the global Infor M3 platform.
• Act as the senior escalation point for complex technical issues.
• Perform root cause analysis and implement permanent solutions.
• Monitor platform performance and proactively resolve issues.
• Support integrations and data exchange processes.
• Support structured approaches to Incident Management, Change Management, and Release Management.
• Prioritise support and development activities.
• Ensure robust testing, documentation, and deployment processes.
• Balance system stability with ongoing business enhancements.
• Act as the technical specialist within the ERP team.
• Work closely with the ERP Manager to prioritise initiatives.
• Coordinate third‑party support partners and consultants.
• Monitor delivery quality, service levels, and technical standards.
• Act as the technical liaison between business users and external suppliers.

• Business Intelligence
• Cloud
• ERP
• Support
• ITIL
• Java Script
• SQL

We are an established international manufacturing and distribution organisation with operations across multiple regions. As part of our ongoing ERP and digital transformation programme, we are strengthening the internal ownership of our Infor M3 platform to ensure it remains stable, scalable, and aligned with evolving business requirements. This role is based in Surrey, with hybrid working and remote considered, and reports to our ERP Manager.

It offers genuine ownership of the environment, influence over future improvements, and the opportunity to work across a broad range of technical challenges within a global ERP landscape.